• Job Description

  Req#: 5001031249006

  Position

  Customer Engineer Intern - Education

  Location

  Boston, Massachusetts

  Job Description

  Come Create at Ricoh

  If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us summer 2024 to help drive high-performance team and our commitment to excellence.

  Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

  DESCRIPTION:
  The Customer Engineer Intern for the Ricoh Education team will work onsite full-time at our K-12 school’s client locations. This individual is responsible for working closely with clients and cross functional support teams to manage and maintain the technology used by these customers. This this a full-time summer position lasting up to 12 weeks during the summer months and will involve using both technology and business skills in support of our client’s environment. The position requires technical workstation knowledge, and basic management of both Microsoft Windows, Apple OSX, and/or Google Chrome operating systems, basic network administration and troubleshooting skills. Interns will possess attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally conduct oneself to all levels of the corporate structure.

  
  **This position will require travel within your region therefore, adequate transportation is a requirement utilizing public transportation and/or personal vehicle where applicable. Travel costs will not be reimbursed **

  
  **Interns will be provided with a Ricoh laptop during the internship to access Microsoft Office Suite, Google Apps, and the internet. **

  
  RESPONSIBILITIES:

  • Google Chromebook setup, configuration, and troubleshooting.
  • Cable management for Google Chromebook carts
  • Windows workstation quality assurance check, management, and inventory.
  • Management of cabling infrastructure and relocation/unboxing of hardware.
  • Technical documentation
  • Basic network troubleshooting: TCP/IP, DNS, DHCP, and WiFi.

  CHARACTERISTICS:

  • Service oriented attitude is mandatory – “will do what it takes to get the job done right.”
  • Must be comfortable in a client facing environment and eager to engage in new client relationships.
  • Must possess the ability to stay organized and work efficiently in a team.
  • Enthusiasm in working and collaborating in a fast-paced and ever evolving environment.
  • A spirit of perpetual learning and independent self-starter.
  • Dress code – smart casual

  Job Description Continued

  TIME PERIOD:

  • Up to 12 weeks
  • End of May – End of August
  • Business hours schedule
  • Up to 40 Hours a week, dependent on work load

  QUALIFICATIONS (Education, Experience, and Certifications)

  • Student must be currently enrolled in an accredited college or university or recently graduated within one calendar year of the program deadline.
  • Students required to be enrolled or have received a degree in a related major in the department of interest and possess some former work or internship experience
  • Students must have a cumulative GPA of 3.0 or higher
  • Students are to successfully complete all required screenings prior to hire

  Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

  Additional/Alternate Work Locations (if applicable)

  Ricoh USA Benefits

  Click Here to view Ricoh USA Benefits

• About the company

  Ricoh USA offers workplace solutions and digital transformation services designed to help manage and optimize information flow across your business.

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