• Job Description

  Req#: CUSTO005434

  Barnes has an exciting and challenging opportunity for a Customer Excellence Specialist in its Force and Motion Control SBU, Maumee, OH. If you are a talented, self-driven and high-energy individual and would like to add value to the Customer Service team by leading continuous improvement efforts and can easily establish a good rapport by collaborating ross-functionally with key department, this position is for you. This will be a challenging and rewarding opportunity for the right candidate who can make a positive impact as part of the customer service team

  Core Responsibilities:

  • Develop and lead a customer experience focused on delivering high-quality service, ensuring alignment with company policies.
  • Customer Interaction & Engagement: Act as a key point of contact for customers, supporting existing business and acquiring new customers while ensuring a customer-centric approach.
  • Execute customer opportunities effectively, mitigate business risk, and incorporate lessons learned to enhance customer experiences.
  • Voice of the Customer (VOC): Actively solicit feedback from customers to drive meaningful insights, improve processes, and strengthen customer relationships.
  • Cross-Functional Collaboration: Works seamlessly with sales, operations, supply chain, engineering, and other business functions to deliver a consistent, high-quality end-to-end customer journey.
  • Performance Metrics & Reporting: Track and report on customer-facing metrics, implementing processes or procedure to improve service levels, increase efficiencies, and sustain a culture of continuous improvement.
  • Issue Resolution & Risk Management: Identify potential customer-related risks and ensure timely resolution to maintain strong relationships and business continuity.
  • Inside Support for Outside Sales: Act as an internal support resource for outside sales by assisting with customer inquiries, order processing, pricing, and product availability to enhance sales efforts,
  • Sales Coordination & Customer Follow-Up: Partner with the sales team to ensure seamless communication, timely responses to customer needs, and proactive follow-ups on quotes, orders, and service issues.

  Minimum Qualifications:

  To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  Required Education:

  • Bachelor’s degree in a related discipline preferred.
  • A minimum of 3-5 years of customer service experience in B2B customer service in an industrial or related business
  • Prior experience in inside sales and customer Service in a high transaction and in a fast-paced environment.

  Knowledge, Skills & Abilities:

  • Solid verbal and written communication including the ability to engage with personnel in all levels of an organization
  • Advanced analytical and problem-solving skills
  • Ability to understand spring terminology and design, drawings, and specifications to effectively convey spring knowledge to customers.
  • Strong PC aptitude in a Windows environment; specifically, Microsoft Office (Excel, Word, Outlook) as well as knowledgeable in CRM (Salesforce a plus) and ERP systems.
  • Must demonstrate an ability to work independently and be detail and project oriented.

  Qualifications

  Behaviors

  Preferred

  Leader : Inspires teammates to follow them

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Barnes Group Inc. is a global provider of highly engineered products, differentiated industrial technologies, and innovative solutions, serving a wide range of end markets and customers.

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