• Job Description

  Req#: R149320

  Would you like to start and develop your career, working closely with customers at a global leader in integrated logistics?

  Come and join our successful, intensively growing and ambitious Maersk Customer Experience Team in Bratislava!

  In this role, you’ll be responsible for managing the end-to-end customer experience for your assigned clients, always seeking opportunities for continuous improvement that benefit both the customer and the company.

  This is 1 year employment contract with possibility to prolong.

  What we offer

  We offer unique opportunity to join Maersk, global integrator and well-established company in international shipping & logistics and also:

  • Corporate, and truly international environment.
  • The chance to work within a supportive, dynamic team focused on performance, results, and mutual respect.
  • Wide range of benefits, including a flexible working arrangement to help you maintain a healthy work-life balance.
  • A convenient office location in Bratislava, next to shopping mall.

  Key responsibilities

  The Customer Experience Agent is responsible for overseeing and managing the entire customer experience journey for clients within their assigned portfolio. This includes proactively monitoring and managing the complete shipment process, ensuring adherence to company procedures, and making certain that cargo is delivered as promised, while keeping customers informed of any relevant changes or delays.

  Key responsibilities are:

  • Actively build strong relationships with assigned customers. Gain an understanding of their business, service needs, drivers and desires through everyday phone/mail contact and regular customer visits.
  • Take full ownership of the shipment process, coordinating deliveries and loadings with a special focus on rail and truck transport arrangements, working closely with the internal intermodal team.
  • Stay informed about changes in local and international regulations, internal and external procedures, and product developments. Develop a thorough understanding of the cargo you're managing, including its specific setting and requirements. Take ownership of reaching common team goals and KPI targets, and actively support team priorities.
  • Continuously improve both soft and technical skills to provide world-class customer experience.
  • Actively seek out and implement continuous improvement opportunities, both for customers and across internal and external stakeholders.

  
  We are looking for

  A professional with the below skills and qualities:

  • Candidate with fluent English and Slovak/Czech language, both written and spoken (any additional language is benefit).
  • Basic knowledge of shipping/transportation business, or eager and willing to learn quickly
  • Customer centric approach, as a key requirement.
  • Well organized person, with strong attention to details.
  • Real team player with a “can do” attitude.
  • Strong problem-solving abilities and readiness to handle complex situations.
  • Healthy drive for personal development.
  • Effective and professional communication, with excellent interpretational skills.
  • Good moral compass, positive mindset and personality.
  • Ability to take initiative and ownership of tasks and responsibilities.
  • Good at staying calm and effective when things get tough.

  Our recruitment process

  Please submit your application in English. If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in details.

  #LI-MK1 #LI-Hybrid

  Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

• About the company

  5981333 AP Møller – Mærsk A/S, also known simply as Maersk, is a Danish shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation.

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