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Alorica

Customer Experience Agent Work At Home


PayCompetitive
LocationSherman/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 214129
      Employer Industry: Customer Service

      Why Consider this Job Opportunity:
      - Competitive pay up to $XX/hr
      - Opportunity for career advancement and growth within the organization
      - Comprehensive benefits package, including health, dental, and vision coverage, PTO, and 401K retirement plan
      - Leadership programs and paid training for professional development
      - Employee discounts program for various products and services
      - Employee assistance program for additional support

      What to Expect (Job Responsibilities):
      - Assist customers with product and service-related issues and concerns
      - Document call-related information for auditing and reporting purposes
      - Maintain and update customer information as needed
      - Upsell current customers on new or enhanced services

      What is Required (Qualifications):
      - High school diploma or GED
      - Customer service experience is a plus
      - Strong computer navigational skills
      - Familiarity with Microsoft Office applications (Word, Excel)
      - Excellent oral and written communication skills

      How to Stand Out (Preferred Qualifications):
      - 0-2 years of experience in a customer service role
      - Familiarity with CRM systems

      #CustomerService #CareerOpportunity #CompetitivePay #LeadershipDevelopment #EmployeeBenefits

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.