Thomson Reuters
Customer Experience Analyst
This job is now closed
Job Description
- Req#: JREQ177946
Employer Industry: Information Services
Why Consider this Job Opportunity:
- Competitive base salary up to $89,700
- Opportunity for personal and professional growth through comprehensive benefit plans
- Hybrid work model offering flexibility and work-life balance
- Globally recognized culture of equality, diversity, and inclusion
- Learning & development opportunities through internal Talent Marketplace and LinkedIn Learning access
What to Expect (Job Responsibilities):
- Review and analyze protected and sensitive data involving Government Programs such as Medicaid, Unemployment, SNAP, TANF, WIC, Tax and Revenue
- Collaborate with Development and Analyst teams to design, review, and assess analytics supporting the detection of fraud in government programs
- Participate in weekly client meetings and develop trusted advisor relationships with end users
- Provide client training and guidance on Thomson Reuters' suite of tools
What is Required (Qualifications):
- Bachelor’s Degree in criminal justice, healthcare, business, government administration or related field
- 2+ years of professional experience in account management or customer support
- Licenses/Certifications such as Certified Fraud Examiner (CFE) or Professional Project Manager (PME)
- Experience in Government social service programs such as Medicaid, SNAP, Unemployment Insurance, TANF, Tax, etc.
- Strong oral and written communication skills, including the ability to effectively communicate with both business and technical users
How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service
#InformationServices #CustomerExperience #CareerGrowth #HybridWorkModel #CompetitiveCompensation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.
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