Persona
Customer Support Engineer (SF/NYC/Remote)
This job is now closed
Job Description
- Req#: 3db3aec9-8220-4bdb-b05f-af25a3eafa1d
Employer Industry: Identity Management Technology
Why consider this job opportunity:
- Competitive base salary range of $80,000 - $120,000
- Opportunity to work for a company that prioritizes customer experience and values customer feedback
- Collaborative and cross-functional role with exposure to solutions engineering, customer success, product, and marketing teams
- Opportunity to learn and develop technical skills, including JSON, APIs, SDKs, and coding languages
- Chance to contribute to the improvement of customer support resources and documentation
- Growth mindset and flexibility valued within the organization
What to Expect (Job Responsibilities):
- Serve as the main point of contact for customer support needs, resolving questions and issues throughout the customer lifecycle
- Effectively and efficiently address customer issues through email, Zendesk, and Slack
- Deep understanding of the company's product and platform to troubleshoot issues, educate customers, and provide recommendations
- Identify trends in customer issues to improve resources and in-product guidance
- Contribute to the creation and maintenance of documentation, tutorials, and guides
- Collaborate with product and engineering teams to incorporate and prioritize customer feedback
What is Required (Qualifications):
- Minimum of 2+ years of experience in a customer experience, customer support, or product support role
- Excellent written and verbal communication skills
- Familiarity with technical concepts such as JSON, APIs, SDKs, and coding languages (Python, Ruby, etc.)
- Strong attention to detail and organizational skills
- Customer empathy and a desire to become an expert on the company's product
- Ability to multitask, prioritize effectively, and work collaboratively with internal stakeholders
- Experience with Zendesk, JIRA, and Slack is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a technical and complex product support role at a SaaS company
#CustomerExperience #TechnicalSupport #SaaS #IdentityManagement #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Unified identity verification solution to help any business, from any industry, collect, verify, and manage user identities throughout a customer lifecycle.
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