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Customer Experience (CX) Enablement Director
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Job Description
- Req#: 32577725450
The Customer Experience (CX) Enablement Director will shape and lead The Studio, a pioneering capability that revolutionizes how we understand and serve our customers across healthcare ecosystems. Reporting directly to the Executive Director - Customer Experience Suite Lead, this strategic leadership role will envision and orchestrate The Studio's evolution as a center of excellence, driving innovation across Commercial, Medical, and Government Affairs verticals while advancing our patient-centric mission. Key Responsibilities. Strategic Leadership. Shape and champion the strategic vision for The Studio as a transformative enterprise asset, developing innovative approaches to maximize organizational value. Architect the evolution of The Studio's capabilities, cultivating new methodologies and frameworks that drive business impact. Guide the strategic vision for emerging technologies, including automation and AI, to enhance insight generation and knowledge activation. Develop and execut...Customer Experience, Director, Enablement, Leadership, Experience, Healthcare, Business Services, TechnologyAbout the company
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