• Job Description

  Req#: 1841

  Customer Experience CX, User Experience Designer - Digital

  Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America ● Headquarters Office, 625 State Street, Schenectady, New York, United States of America ● Hudson Valley, NY, USA ● Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America ● Virtual Req #1841

  Monday, December 18, 2023

  Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds—tech people, numbers people, even people people—working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference—it’s time to make a healthy career move to MVP!

  In the rapidly evolving health care industry, companies are forced to innovate quickly to deliver products and services that meet the demands of modern consumers. To do this, MVP has embraced human-centered design, agile delivery methods and is investing in key roles to accelerate a company-wide strategy to grow and innovate while simultaneously delivering on our promise to improve health and provide peace of mind to our customers in their time of need.

  The User Experience Designer – Digital Products, will be part of the Customer Experience Team and will work closely with a digital delivery scrum team. This role will be responsible for converting product vision to high-fidelity deliverables, and all steps in-between. This role will be equal parts user experience design and user interface design, requiring the individual to zoom in and out appropriately throughout the delivery lifecycle.

  The candidate will need advanced skills associated with the user experience and user interface design fields, including but not limited to; storytelling, user research and testing methods, design systems, user interface guidelines, wire-framing, prototyping, interaction design, and agile delivery. Most importantly, this candidate will need to embrace ambiguity and push on the inherent constraints that come with working in a regulated industry to advance innovation.

  Responsibilities of this position will include the following:

  User Research:

  • Conduct user research to better understand the behaviors of end users, their needs, and pain points.

  • Identifying target audiences; creating and refining personas.
  • Performing market and competitive research.

  • Synthesize various data sources and prioritize insights to inform design decisions.

  Wireframing and Prototyping:

  • Create wireframes, user flows, and interactive prototypes to visualize and communicate design concepts.
  • Iterate on designs based on user feedback and usability testing.

  Interaction Design:

  • Design visually appealing and intuitive user interfaces and interactions based on the MVP brand guidelines and human-computer interaction heuristics.
  • Work closely with product and technical leads to ensure that design concepts are technically feasible, early, and often in the design process.
  • Work closely with peer designers and the Lead User Experience Strategist to ensure the proper use and maturation of the MVP design system and component library.
  • Work closely with peer designers and the Lead User Experience Strategist to ensure that all experiences are built with cohesiveness and consistency in mind.
  • Ensure that all interactions meet the standards for accessibility as defined by MVP.

  Information Architecture:

  • Evaluate, test, and design the hierarchy and presentation of content to ensure that it aligns with the end users’ mental model and aids in navigation and understanding.

  Usability Testing:

  • Plan and conduct usability testing sessions to validate design decisions and identify areas for improvement.
  • Analyze testing results and implement changes to enhance the user experience across all measures.
  • Evaluate the performance of design concepts through standardize scoring metrics, such as SUS.

  Collaboration:

  • Work closely with product managers, developers, and other stakeholders to ensure a seamless and user-friendly product experience that meets business goals and technical constraints.
  • Participate in cross-functional team meetings and all agile ceremonies to provide input on design and user experience considerations, updates, and concerns.
  • Meet regularly with CX Design Team to share work, provide peer design feedback, support one another, and build a culture of design-lead innovation.

  Continued Learning:

  • Stay abreast of industry trends, emerging technologies, and best practices.
  • Share insights and contribute to the continuous improvement of design processes within the organization.

  Position Qualifications

  Minimum Education:

  Bachelor’s Degree in Human-Computer Interaction, User Experience, Product Design, Interaction Design or related field or relevant work experience.

  Certification or equivalent training in User Experience or Product Design.

  Minimum Experience:

  • Minimum of 3-5 years of hands-on experience working as a User Experience Designer, Product Designer, Interaction Designer or related experience
  • Experience working as an embedded designer within an agile team.
  • Experience leading with human-centered practices.
  • Experience testing and iterating digital experiences, using the least resources to prove viability.
  • Experience working with developers to handoff, review, and QA production-ready designs.
  • Experience working with a design system to build usability and delightful experiences.

  Preferred Experience:

  • Experience in the healthcare industry with a focus on experience design or product design
  • Experience with lean methods and mindset.

  Digital Portfolio:

  • A portfolio that can be shared in a digital format (PDF or website) that demonstrates direct experience as a User Experience Designer and clearly outlines your role and contributions.

  Required Knowledge and Skills:

  • Experience with Miro or similar remote collaboration tools.
  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.
  • Ability to present to both internal and external stakeholders.
  • Excellent planning, facilitation, and organizational skills.
  • Ability to influence technical and non-technical partners
  • Ability to understand the long-term ("big picture") and short-term perspectives of situations.
  • Ability to be innovative, creative, and inspire others to do the same.
  • Ability to plan for and coordinate dependencies across teams.

  About MVP
  

  MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

  At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

  
  In addition, we offer a comprehensive benefits package that includes:
  

  • Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.
  • Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
  • Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
  • Life insurance and disability coverage to ensure financial security for you and your dependents.
  • An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
  • Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
  • A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

  MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

  
  MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
  

  Please apply and learn more – including how you may become a proud member of our team.

  Other details

  • Job Family Customer Service
  • Pay Type Salary
  • Min Hiring Rate $93,667.00
  • Max Hiring Rate $134,880.00

  Apply Now

• About the company

  Health insurance plans, dental insurance plans, and medicare plans for individuals and employers in New York & Vermont from MVP Health Care.

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