• Job Description

  Req#: 69789

  We are people who want to make a difference.

  Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?

  Customer Experience Intern

  Mahwah, NJ

  Volvo Summary:

  • Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.

  Job Summary:

  • The Customer Experience Intern will assist with operational tasks within our business unit and process improvements associated with our communications, reporting tools and training initiatives. As part of this visible role, the intern will attend and participate in CX business meetings as well as meetings with vendors, regions, and other departments. This individual will play an integral role in coordinating business management initiatives, sustainability measures, and activities associated with improving the overall customer experience. The role is for a person who is comfortable working with experts in a field, interpreting input, summarizing key findings, and balancing data and instinct. This individual will have a passion for seeking and delivering the best customer experience.

  Primary Responsibilities:

  • Coordinate business management initiatives including interpreting survey data, developing reporting tools, and communicating performance metrics.

  • Evaluate the customer experience journey and retailer standards process and support retailers in improving performance

  • Help to identify top industry trends in the overall customer experience (automotive and overall consumer landscape)

  • Develop, design, and implement content within the retailer communications hub (Volvo Portal)

  • Interpret data and insights to create best practice communications for retailer network.

  Key Competencies/Abilities :

  • 2-3 years of general business management, financial management, and/or marketing course work at the university level
  • Prior project management or internship preferred
  • Keeps up with fast-paced environment
  • Self-driven, strong work ethic, and go-getter attitude
  • Strong knowledge of Microsoft Office products, particularly using Excel
  • Possesses good analytical and written/verbal communications
  • Ability to solicit input from variety of teams, interpret feedback, and summarize/present key findings

  Who are we?

  Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

  
  Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

• About the company

  The company manufactures and markets sport utility vehicles, station wagons, hatchbacks, sedans and compact executive sedans.

Notice