Samsung Electronics America
Customer Experience Intern
This job is now closed
Job Description
- Req#: R106413
- Contact center performance supervision
- monitor and control contact center performance
- report for contact center performance
- Consumer support
- VOC response
- consumer complaints and inquiries
- consumer satisfaction measuring and follow up action
- Customer retention program
- ECO service support
- Support contents management
- Community management
- To support direct supervisor upon whose request performs all other task
- University graduate or last year of studies with ability to work full time
- Fluent in English, both written and spoken and local language
- Advanced user of MS Office (Word, Excel, PowerPoint)
- Very good knowledge and understanding of systems and processes
- Excellent organization, co-ordination, and time-management skills
- Analytical and strategic thinking, problem solving attitude
- Strong creative sensibility and motivated by new challenges
- Highly customer oriented with strong communication skills
- Good team player and relationship building skills
- Passionate and high level of responsibility
- Pressure resistant
Position Summary
We are looking for a new Intern to join our Customer Service team!Role and Responsibilities
Call Center & VOC management
Marketing and Sales tasks
Digital service
Skills and Qualifications
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- Contact center performance supervision
About the company
Samsung is committed to complying with local laws and regulations as well as applying a strict global code of conduct to all employees. It believes that ethical management is not only a tool for responding to the rapid changes in the global business environment, but also a vehicle for building trust with its various stakeholders including customers, shareholders, employees, business partners and local communities. With an aim to become one of the most ethical companies in the world, Samsung continues to train its employees and operate monitoring systems, while practicing fair and transparent corporate management.
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