• Job Description

  Req#: LI803p2IL6

  What You’ll Do

  In this role, you will lead with energy, organization, and strong interpersonal skills to support both customers and team members. You’ll take the time to understand our customers’ needs and ensure they receive a high level of service and support. Success in this role requires a strong work ethic, the ability to manage priorities across departments, and effective communication with internal and external partners. You’ll also collaborate closely with our external agency partner to help guide and support direct reports based internationally.

  Who We Are

  Prep Network is a sports company that connects high school athletes with college coaches. Through our nine brands, we publish over 4,000 articles each month and actively scout talented athletes across the U.S. We aim to discover and promote promising prospects who aspire to play at the collegiate level.

  In addition to our content, Prep Network is the top event operator in the U.S., hosting 100+ tournaments annually. We offer a combination of top-tier competitions and extensive media exposure for attending teams. Our 250+ showcases each year provide a platform for over 10,000+ prospects to compete in front of colleges, scouts, and media outlets.

  We’re pumped to have been named one of the "Best Places to Work" by Minneapolis/St. Paul Business Journal four years running, and to land a spot on the 2054 Inc. 5000 list of America’s fastest-growing private companies. Prep Network isn’t your average sports company—we’re all about helping student-athletes succeed and creating an awesome workplace.

  Core Responsibilities

  • Team Leadership: Lead a high-performing team, support professional growth, and foster a strong team culture.
  • Customer Experience: Oversee service processes to ensure a consistent, high-quality experience for every customer.
  • Insight Sharing: Curate and communicate customer feedback to help guide cross-functional decisions.
  • Support Operations: Manage the customer support platform to ensure fast, helpful responses and maintain useful help center content.
  • Tech Collaboration: Partner with web and tech teams to improve tools and systems that support customer experience.

  Must-Haves in a Candidate

  • Customer-Centric Mindset. Ability to advocate for customer needs while aligning with company goals and optimize key touchpoints in the customer lifecycle for better retention and satisfaction.
  • People Management Experience: Proven ability to manage, coach, and develop team members; ideally includes overseeing remote or cross-cultural teams.
  • Relationship Builder. Excellent interpersonal and communication skills with the ability to build trust and collaborate effectively with both customers and internal teams.
  • Problem-Solving Ability. Proactively identifying and resolving issues with the ability to stay calm under pressure and think through solutions quickly .
  • Organizational and Time Management Skills. Prioritizes effectively and has familiarity with CRM tools (e.g., Zendesk).
  • Data-Driven Approach. Uses metrics to measure success (e.g., churn rate, NPS, customer health scores) and understands how to track usage data and tie it back to retention or upsell opportunities.

  Nice-to-Haves in a Candidate

  • Conflict Resolution / De-escalation Skills
  • Process Improvement / Growth Mindset
  • Account Expansion / Upsell Experience
  • Quick Learner / Adaptability
  • Data Visualization / Reporting
  • Bachelor's degree
  • Experience using Zendesk
  • Experience with EOS/Traction is a plus
  • Experience with Google Workspace, Slack, and Asana systems is also a plus

  Work Eligibility

  Applicants must be legally authorized to work in the United States without current or future visa sponsorship. Only U.S. citizens will be considered for this role at this time.

  Benefits and Perks
  At Prep Network, we take pride in our culture and commitment to creating an exceptional workplace environment. Here are some of the benefits and perks you can expect when you join our team:

  • Vibrant Culture. Prep Network has been recognized as one of the Best Places to Work three years running, thanks to our vibrant and inclusive culture. We're passionate about bringing on board curious, self-motivated individuals who work hard and genuinely enjoy their work.
  • Autonomy. We trust our team members to excel in their roles. Rather than micromanaging, we provide you with the tools and processes needed for success, allowing you the freedom to bring your role to life and make a meaningful impact.
  • Professional Growth. We prioritize your professional development. We actively support and encourage you to invest in your personal and professional growth.
  • Comprehensive Benefits. Prep Network offers a range of benefits designed to support your overall well-being. These include comprehensive health benefits, a 401 (k) plan with Safe Harbor matching, long-term disability coverage, Basic Life insurance, and a flexible work schedule that promotes work-life balance.
  • Competitive Compensation. The base salary for this position ranges from $65,000 to $75,000, with additional incentive opportunities available.

  Join us at Prep Network and be part of a dynamic team that values your individuality, fosters personal growth, and offers a diverse range of benefits to enhance your professional and personal life. Discover a workplace where you can thrive, learn, and make a meaningful impact on our journey together.

• About the company

  Where Players Become Prospects - America's Authority for Prep Sports Coverage & Events || @PrepHoops || @PrepDig || @PrepGirlsHoops || @PrepRedzone

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