About the Role

As a Customer Experience Representative, you’ll represent Gap Inc. and our brands and take pride in delivering an exceptional shopping experience for our customers. You’ll speak with customers who have placed online orders and you will be responsible for answering questions regarding returns, exchanges, price adjustments, missing packages, and missing items. You will support your team to drive results and deliver best-in-class service in a fast-paced environment.

This is a remote position working from home in Ohio only. You will be required to complete three-weeks of full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment and complete paperwork.

What You'll Do

• Deliver a consistent customer experience by providing efficient and timely resolutions.

• Utilize effective time management skills to handle multiple calls in a fast-paced environment.

• Act as customer advocate by resolving complex concerns in an accurate and timely fashion.

• Demonstrate ability to make good business decisions aligned with our brand values.

Who You Are

• Previous customer service or call center experience required.

• High level of confidence using technology with an ability to quickly navigate multiple screens or web browsers at a time.

• Demonstrate ownership to problem-solve independently.

• Open to feedback and can take action as needed.

• Experience navigating through competing priorities.

• Excellent verbal and written communication skills including customer de-escalation.