• Job Description

  Req#: 472412

  Overview

  Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

  National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

  • This position is located at the Palm Beach International Airport (zip code 33406).
  • This position pays $20.23/hr
  • This position will give you the opportunity to earn customer service bonuses of up to $750/month based on the location customer service scores each month.
  • This is a full-time (40 hour/week) position, apart from religious observances, interested candidates should be willing to work any day of the week including weekends and holidays.
  • Must be able to work the following schedule

  Sunday 12:00pm-8:30pm

  Monday OFF

  Tuesday OFF

  Wednesday 4:30pm-1:00am

  Thursday 4:30pm-1:00am

  Friday 12:00pm-8:30pm

  Saturday 12:00pm-8:30pm

  Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be willing to accept $20.23/hour
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be willing to work any day of the week including weekends and holidays.
  • Must be willing to work available schedule

• About the company

  Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.

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