• Job Description

  Req#: R2024021
  Provides a world-class customer service experience through complex customer inquiries from members, employers, and providers.
  
  These positions are scheduled to start March 18, 2024.
  Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
  Essential Functions
  • Research, resolve and respond to inquiries and correspondence via telephone and written communication. Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.

  • Communication by telephone and direct contacts will consume 95% of the workday. Work on a personal computer (PC) will consume at least 95% of the day in a stationary position.

  • Regular and predictable attendance is essential to the efficient operation of the company and is a necessary condition of employment.

  • Ability to resolve inquires or complaints.

  • Must be able to meet performance standards to achieve both individual and department goals.

  • Must be able to communicate effectively with appropriate tone and content.

  • Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels.

  • Promote good working relations and positive work environment while acting as a role model to coworkers.

  • Must remain positive, pleasant, and helpful under a wide variety of circumstances including angry customers.

  • Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone.

  • Communication by telephone and direct personal contacts will consume 95% of the workday.

  • Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required.

  • While performing the duties of this job, the employee is regularly required to talk or hear.

  • Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision.

  • Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.
  Qualifications
  • High school education or its equivalent required. College or continuing education courses in communications and/or medical related fields preferred.

  • Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.

  • Two year’s experience navigating multiple computer systems preferred.

  • Two year’s customer service experience preferred.

  • Must be comfortable working individually in a structured environment.
  Compensation
  BCBSKS Non-Exempt Grade 11
  Minimum salary starting at $19.81
  Salary determined based on education, skills and experience
  Posting Close Date
  Pay Rate Type
  Hourly

• About the company

  Health insurance and dental plans, related health care benefits for Medicare, individual or group health insurance. Manage your health care choices with BCBSKS.

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