Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As an Associate Project Manager I – Order Management, you will be part of our phenomenal BioProduction Cell Culture Order Management (OM) Customer Excellence team. You will be responsible for managing custom business and serving the customer, sales and operations through the cross-functional execution of orders and services with the primary focus on relationship building and delivering an outstanding customer experience.

What will you do?

• Collaborate with cross functional partners to ensure timely and accurate processing and delivery of orders (Commercial, Planning, Quality, Manufacturing, Distribution, BioProduction COS team members, and Customer Service)
• Ensure Service Level Agreements are met for all customer inquiries for given territorial assignments.
• Serve as the customer advocate throughout internal processes. Troubleshoot, raise and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
• Adhere to Custom Order Database data integrity standard methodologies.
• Meet BioProduction business objectives around order quote and approval document turnaround time, customer service level targets, and revenue goals.
• Run reports, analyze data, develop presentations, support and/or lead customer conference calls, and lead continuous improvement initiatives.
• Mentor and train Jr. APMs and support ITO leads with project tasks, operational reporting and commercial engagement initiatives.
• Has contact with all levels of company employees and external customers.

The Project Manager applies basic and complex principles, concepts, practices and standards of the cell culture BioProduction field to complete standard tasks and assignments, works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

How will you get here?

Education

Requires BS/BA (Biology, Molecular Biology, Chemistry, or Engineering), or High School diploma with five years of biotechnology experience.

Experience

• Position requires five years’ experience in a customer facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies. Successful candidate will also have a minimum of one-year experience working for the BioProduction Group (BPG) in a customer facing role.

Knowledge, Skills, Abilities

• Successful candidate will have strong skills in the following areas:
• written and verbal communications
• interpersonal cross functional team-based interaction
• organizational and detail orientation, analytical, planning, and problem solving.
• Should also be intellectually curious and results oriented.

Working Conditions:

Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues can count on!

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, address complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards