• Job Description

  Req#: 10351
  About The Role
  
  

  Come join our Customer Experience team! This position provides excellent customer service in English or Spanish: in person, over the phone, online, or through other delivery channels as they assist with customers' banking needs. This position is housed in the Main Branch in Layton, Utah.
  
  DUTIES AND RESPONSIBILITIES:

  • Answer incoming calls in the division Call Center environment in a timely and professional manner
  • Assist customers in person and over the phone to provide back-office support for account maintenance & inquiries, d ebit and credit cards, wire transfers, stop payments, check reorders, research, and daily mail, and other needs that occur in a banking environment
  • Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers. Help with fraud prevention calls to customers as transactions are determined to be suspect.
  • Assist in other daily operational reports and functions for the Division
  • Building trusting relationships, customer loyalty and satisfaction
  • Take an active role with our Culture in building strong community ties for the bank

  ADDITIONAL RESPONSIBILITIES:

  • Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
  • Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
  • Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
  • Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
  • Adhere and support the FCBU Values & Purpose
  • Keeps management appropriately informed of area activities and of any significant problems
  • Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
  • Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
  • Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
  • Additional duties as requested or assigned

  
  About You
  
  

  QUALIFICATIONS:

  • Spanish Speaking is required
  • One or more years in a customer service / call center related position is required
  • A high school degree or GED is required
  • Banking experience is preferred

  First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.

  SCHEDULE:

  • Full Time, 40 Hours per week : Monday - Friday 8:00am - 5:00pm

  KNOWLEDGE, SKILL, ABILITY:

  • A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers can be of a sensitive and/or highly confidential nature and are a normal part of the day-to-day experience
  • Proficient knowledge of computer applications, including Microsoft Outlook, Word, and Excel
  • Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
  • Communications can involve educating, motivating, influencing, and/or advising others on matters of significance
  • Able to work under pressure, meet deadlines and work independently with little supervision
  • Excellent communication and time management skills
  • Well organized, with a strong attention to detail

  WORK ENVIRONMENT:

  • In branch, desk job in a group environment.

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

  Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 8 hours per day. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

  Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

  
  What We Offer
  
  

  COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

  COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

  We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

  Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

  No Recruiters or unsolicited agency referrals please.

  
  

  COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

  COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

  We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

  Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

  No Recruiters or unsolicited agency referrals please.

  
  

  QUALIFICATIONS:

  • Spanish Speaking is required
  • One or more years in a customer service / call center related position is required
  • A high school degree or GED is required
  • Banking experience is preferred

  First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.

  SCHEDULE:

  • Full Time, 40 Hours per week : Monday - Friday 8:00am - 5:00pm

  KNOWLEDGE, SKILL, ABILITY:

  • A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers can be of a sensitive and/or highly confidential nature and are a normal part of the day-to-day experience
  • Proficient knowledge of computer applications, including Microsoft Outlook, Word, and Excel
  • Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
  • Communications can involve educating, motivating, influencing, and/or advising others on matters of significance
  • Able to work under pressure, meet deadlines and work independently with little supervision
  • Excellent communication and time management skills
  • Well organized, with a strong attention to detail

  WORK ENVIRONMENT:

  • In branch, desk job in a group environment.

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

  Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 8 hours per day. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

  Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

• About the company

  Search 139 Careers available. Glacier BancorpCareers

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