• Job Description

  Req#: 898348

  DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. ' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone’s face.

  We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

  In order to be considered a candidate for this position, you must submit your resume/application and complete the Culture Index Survey below:

  https://www.cultureindex.com/c/9671A7

  We are looking for an outstanding Customer Experience Specialist in our Leawood, Kansas headquarters office. A Customer Experience Specialist is responsible for delivering exceptional service to our Retailers, Territory Managers and Consumers. This position handles a wide variety of responsibilities and must be able to shift tasks and priorities often and provide accurate and friendly support to those that do business with DEMDACO.

  Essential Duties and Responsibilities include the following: (additional duties may be assigned)

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Respond promptly, courteously and accurately to inquiries via phone and email from Retailers, Territory Managers and Consumers.
  • Assist with many aspects of the experience with DEMDACO. Includes:
  • Accepting and modifying orders
  • Providing order status through delivery confirmation
  • Accepting payments
  • Researching invoices and application of charges, credits and payments
  • Processing returns or damage claims along with call tag requests
  • Verifying account details
  • Maintaining customer records
  • Investigate and resolve any complaints or concerns, escalating to Supervisor when necessary. Follow up to ensure full resolution and customer satisfaction.
  • Participate in outbound marketing campaigns and other inquiries as required.
  • Provide email coverage in peak periods outside normal business hours to ensure service level agreements are met.
  • Additional responsibilities may include: departmental projects, data entry and collection, daily/weekly report management

  -Medical, Dental and Vision plans

  -Annual contribution to your Health Savings Account

  -401(k) with company match,

  -Time off includes PTO, plus 5 “Lift the Spirit” Days designed to assist with volunteer efforts and helping others

  -6 Sick Days

  -Annual Giving Day

  -Generous product discounts

  -Costco Membership

  -Company provided $100,000 Basic Life Insurance Policy

  -Casual work atmosphere

  -On-site fitness center

  -Potential for annual bonus based on company performance

  -Company paid- short and long-term disability

• About the company

  Become a DEMDACO retailer and gain access to a wide variety of wholesale home décor, kitchen & entertaining, baby wholesale and fashion apparel gifts. Shop exclusive wholesale gifts found only at DEMDACO.

Notice