• Job Description

  Req#: R-0000132551

  Job Summary

  Job Description

  What is the opportunity?
  Ownr, an RBCx Ventures company, is hiring a Customer Experience Specialist. Ownr is the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr. You will encourage users to maximize the value of their Ownr subscription and answer their questions and concerns along the way. Through providing a fantastic customer experience and using your ability to make complex concepts simple and understandable, you will promote retention, increase customer satisfaction, and safeguard the reputation of Ownr in the marketplace.
  Guided by your passion for entrepreneurship, you will take the lead in gathering user feedback and ensure that the voice of the customer is heard throughout the organization. You will collaborate with the product, design, marketing and leadership teams to place the customer at the heart of Ownr’s future.
  

  What will you do?

  • Provide a strong customer experience by identifying customer needs, providing relevant product information, and trouble-shooting any issues, while maintaining a positive, customer-centric attitude
  • Escalate issues to relevant teams for investigation, and follow-up both internally and with the customer to ensure resolution
  • Promote the value of the Ownr product, ensure customers obtain maximum utility from their subscription, and seek opportunities for upsells
  • Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes which affect the customer journey
  • Develop and share best practices within the CE Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives
  • Be the voice of the customer internally, and partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers

  What will you need to succeed?
  Must Have

  • Customer service experience in a startup environment and/or fast-paced growing organization
  • Willingness to learn about legal concepts and other issues affecting business owners in Canada
  • Excellent written communication skills and the ability to respond quickly to customer concerns
  • Proactive attitude, and ability to identify and tackle new opportunities
  • Interest in technology and building innovative online solutions

  Nice to Have

  • Experience using Intercom, or similar customer-engagement software
  • Background as a business operator and/or firsthand exposure to entrepreneurship

  What's in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities.

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • A world-class training program in financial services.

  • Flexible work/life balance options.

  • Opportunities to do challenging work.

  #RBCx

  #Ownr

  Job Skills

  Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication

  Additional Job Details

  Address:

  20 KING ST W:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  PERSONAL & COMMERCIAL BANKING

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2025-07-10

  Application Deadline:

  2025-07-18

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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