• Job Description

  Req#: req15675
  A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

  Are you ready to lead with vision, drive innovation, and revolutionize the telecommunications industry? Proximus, a leader in the field, is looking for an exceptional individual to join our team as a Customer Field Operations Manager. The Access Connectivity department, a customer-facing operating division, is responsible for connecting customers to our fibre and copper network. With over 1,300 FTEs, both in-house and external, and operational expenses totalling around 70M euro, we are at the forefront of shaping the future of telecommunications.

  As a Customer Field Operations Manage r at Proximus, you will play a pivotal role in driving the success of our division. Your strategic thinking and leadership skills will be key in guiding our organization towards growth, sustainability, and operational excellence.

  Responsibilities:

  Strategic Leadership:

  • Develop and implement a comprehensive divisional strategy and roadmap, focusing on evolving field operations. Your vision will position us for growth and sustainability.
  • Drive the development and expansion of our fibre network.

  Operational Excellence:

  • Craft and execute sourcing and partner strategies to enhance operational efficiency and effectiveness.
  • Optimize the operations environment to ensure seamless customer connections and activations.

  Financial Management:

  • Lead and manage the entire customer connection capital expenditures (capex) for Proximus in close collaboration with the Finance Business Partner.
  • Develop and execute financial strategies aligned with growth goals.

  People Management:

  • Lead and manage a team of operational experts, fostering a culture of collaboration, growth, and excellence.

  Divisional Leadership Backup:

  • Serve as the backup for the divisional lead, providing guidance and support to ensure smooth divisional operations.

  Your Profile

  Required Skills and Qualifications

  • Master's degree in Business Engineering, Industrial/Civil Engineering, or equivalent by experience.
  • Minimum of 5 years of professional experience in a similar role.
  • Strong affinity with operational and strategic environments.
  • Thrives in challenging and complex environments.
  • Experience translating strategic input into operational roadmaps.
  • Proficient in defining strategies and conceptual thinking.
  • Bilingual (FR/NL) with a good knowledge of English.

  Additional Emphasized Skills

  • Strong Strategic Vision
  • Fibre Network Development
  • Sourcing and Partner Strategy
  • Operational Optimization
  • Senior Management Presentation

  If you're ready to make an impact and drive innovation in the telecommunications industry, we invite you to join our dynamic team at Proximus as a Customer Field Operations Manager.

  What do we offer you?

  • We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
  • We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
  • We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
  • We are, of course, committed to sustainability. What else did you think?
  • We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
  • We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
  • We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
  • And the ever-important work-life balance? We keep it in the right place.

  Naturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.

• About the company

  The Proximus Group is the largest telecommunications company in Belgium, headquartered in Brussels.

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