• Job Description

  Req#: 10794

  Responsibilities

  The Customer Insights Director is charged with inspiring the organization to lead a customer centric culture, leveraging customer insight in data-based decision making, and creating an environment with customer centric ideas. This role is critical to driving growth to serve more and new customers as well as influence an exceptional customer experience. This role is also responsible for helping develop and execute strategy, influence decisions, and drive brand expansion.

  As a key strategic business partner and the insights leader across the organization, you will have the opportunity to directly impact brand expansion, growth across service lines to serve more customers, and elevating customer experience. In this role, you will lead the development of foundational customer strategy and drive application across the enterprise. You will also identify top innovation opportunities to grow the brand with more customers. This role will need to collaborate across the cross functional team including marketing, technology, development, sales, front end, and clinical teams.

  • Foundational Strategy Development
  • Customer Experience Leadership
  • Real Time Learning
  • Enterprise Leadership & Communication

  Qualifications

  Required Qualifications

  • Bachelor’s degree in Marketing or related field required.

  • 7-10+ years’ experience in insights roles

  • 3+ years in a leadership position

  • Strong Communicator: Showcase strong communication skills across levels and functions, pull disparate pieces of data together into a cohesive and compelling story (written and oral). Leverages communication to inspire and coach.

  • Impact: Drive to action by making recommendations routed in deep understanding of the customer and business

  • Strong analytical skills and business acumen

  • Strategic: Be a key strategic business partner and a thought leader to cross-functional teams. Leverage customer understanding and brand purpose to create plans the drive customer growth across platforms.

  • Influence: Influence and work effectively on cross-functional teams and across the organization. Builds trust as a partner on teams to drive change.

  Preferred Qualifications

  • Advance degree preferred

  • Experience with leveraging individual data in a CRM system for insight.

  • Experience or comfort with moderating people for qualitative data.

  • Experience or comfort with facilitating cross functional teams to decisions.

  • Experience in health care and/or behavioral health industries.

  Min

  USD $144,222.00/Yr.

  Max

  USD $203,608.00/Yr.

  Overview

  The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

  What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

  Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

  We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

  • Competitive Health, Dental and Vision Plans
  • Retirement savings plan with employer match
  • Paid time-off
  • Tuition reimbursement

  The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

• About the company

  Find recovery at the premier drug and alcohol addiction treatment center. The Hazelden Betty Ford Foundations provides inpatient and outpatient rehab across the U.S.

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