Business Unit : Customer Operations

Division : CO NO Water Network Operations & Leakage

Pay Grade Level : Level 1 - Customer / Operational Frontline

Post end date : 28/08/2024

Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have a brilliant opportunity to join our Water Network Operations and Leakage department as a Customer Inspector! While in this role, your main responsibility will be to ensure our customers receive a constant supply of high-quality drinking water by taking ownership of customer issues from inspection to resolution.

Your day to day will include collaborating with the customer hub to keep customers informed through the resolution process, escalating complex issues and ensuring you deliver exceptional service to all customers consistently.

Sound like you? Please read on.

WHAT YOU’LL BRING TO THE ROLE

This role will require travel, so it is essential that all applicants must have a Full UK Driving License

Your key accountabilities in helping us will be:

• Conduct inspections for customer issues such as leaks, stop taps, water wastage, and supply isolations, resolving issues at the point of contact when possible.
• Promote and ensure high standards of remedial activity for first-time resolution.
• Take personal ownership of customer issues, contributing to the improvement of the customer journey and ensuring promises are kept.
• Manage and resolve customer complaints, including visiting customers when necessary.
• Efficiently manage time to complete unappointed customer activities between scheduled appointments.
• Identify and proactively manage issues for vulnerable customers or those needing additional support.
• Adhere to company policies and standards, including data protection and traffic management.
• Serve as a point of contact for customers throughout their journey.
• Coordinate with property owners/installers to ensure timely completion of remedial work following inspections.
• Promote and improve safe systems of work, reviewing and suggesting improvements to working practices, methods, standards, and procedures.

We love serving our customers, so its key that you do too, as in this role you'll be the face of Severn Trent whilst out and about in our communities.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too, as full training can be provided on site! So, if you’re looking for an amazing development opportunity or the chance for a career change this would be great for you!

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary: £36,207.11 - £40,466.61
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!