• Job Description

  Req#: R121760

  Job Description

  Who We Are:

  At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

  Customer Moves Specialist

  As a Customer Moves Specialist, you will help each customer to build their 'dream package' to continue protecting their homes by providing high-end customer service and offer ing Vivint products and services . These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.

  Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm MT Monday - Friday

  Shift Details: 7:00 AM - 3:30 PM MT weekdays and 8:00 AM - 4:30 PM MT on Saturdays with Thursdays and Sundays off

  Starting Rate: $1 5 .75/ hr + Commissions

  We want you to grow with us! Potential to make up to $16.75 / hr within your first year.

  Unlimited Commissions: Specialists average between $3 00-$5 00 in commissions each month with top performers making $1600+ per month.

  *Potential promotions and estimated compensation are dependent on performance and are not guaranteed*

  Essential Function/Responsibilities:

  • Analyze customer needs and adapt to their circumstances in order to provide a world-class customer moving experience

  • Sell new systems and individual items to customers that are moving to a new address

  • Help customers see the value in purchasing new equipment and services

  • Generate leads for our Partner Insurance Agency, Solar and NRG

  • Assist customers in transferring their service to another individual

  • Answer inbound calls from Vivint customers & employees

  • Assist customers in understanding their bills and other account issues

  • Be an advocate for our customers, creating peace of mind

  What Will Make You Successful :

  • Creating a Hassle-Free Moves Process for each customer.

  • Having a Sales mindset. Upselling and Upgrading Customers to the best equipment in the industry.

  • Offering revenue-generating initiatives for a superior customer experience.

  • Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).

  • Reliability. Showing up for your customers every day.

  • Conflict Management skills and composure.

  • Thinking Critically and collaborating when you need help.

  Minimum Requirements:

  • Must be at least 18 years of age

  • Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

  Equipment Requirements:

  • Must be able to provide your own equipment. This entails:

  • A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)

  • Computer must have at least 8 GB RAM.

  • Computer must have a webcam.

  • A USB wired headset equipped with a microphone.

  • Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds

  • Must have a wired internet connection

  Work Environment Requirements:

  • Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.

  • Be able to type a minimum of 40 wpm

  • Have a quiet and private location from which to work

  • Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.

  Why You’ll Love Working Here:

  • Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah

  • Flexible scheduling – must be able to commit to your schedule for the first 90 days

  • No Weekends

  • Mental health resources, including free, professional, and confidential counseling services available 24/7.

  • Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans

  • Employee pricing on Vivint products

  • Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization

  • Career development and leadership opportunities

  • Discounts with various national companies and vendors

  Company Benefits:

  • 10 Paid Holidays

  • Paid/Unpaid time off

  • Medical/dental/vision/life coverage

  • 401(k) Plan + Employer Match

  • Paid Maternity, Paternity, & Adoption Leave

  • Career Development and Leadership opportunities

  Vivint Values:

  • Honesty and Integrity Come First – Do the right thing

  • Customer Obsession is Our Advantage – A relentless passion to serve the customer

  • Innovation is Essential – Today’s innovation is tomorrow’s lifeblood

  • We Win Together – Individuals win games; teams win championships

  • Exceptional is Expected – Talk is cheap; create value, not just motion

  FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

  https://www.vivint.com/company/careers/culture

  Vivint is an equal opportunity employer, does not consider any protected traits ( e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.

  We are not open to hiring candidates to work out of the following locations:

  CA, CO, CT, DC, KY, ME, NJ, NY, or WA.

  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $13/hr. In addition to base pay, this position has commission opportunities which typically range from $50,000 to $70,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, experience, and performance.

  Here are some total rewards which, depending on the position, may be offered:

  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) + Employer Match
  • Employee Resource Groups

  If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

• About the company

  Vivint is a leading smart home company in North America. We create simple, affordable smart homes. Dedicated to redefining the home experience with intelligent products and services.

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