• Job Description

  Req#: R16338

  If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

  About MarketStar:

  In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
  
  Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

  We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

  About the Customer Onboarding Representative - Bird :

  MarketStar is looking for a motivated Customer Onboarding Representative to represent the leading customer engagement platform for marketing, sales, support, and payment. Bird (formerly Message Bird) uses the power of AI and cutting-edge innovation to enable 25,000+ businesses to transform communications, workflows and customer engagement . As their footprints explodes and their technology continues to evolve, MarketStar will support the scaling of their global go to market efforts. As a Customer Onboarding Representative, you will work with net new customers within the first 30- 60 days , to en s ure the customer is set up and the launch is successful.

  Location: Salt Lake City, UT - Hybrid

  What Will You Do?

  • Act as the primary point of contact for new customers during the onboarding process to p rovide technical training and onboarding support to new clients to ensure they can effectively use the solution.

  • Conduct thorough assessments of new customers' needs and goals understand and plan for integration with clients’ existing systems and technologies and infrastructure

  • Understand the specific use cases and requirements for utilizing Bird solutions.

  • Develop and maintain expertise in feature functionality and practical application of all product offerings

  • Partner with marketing to create and deliver enterprise-grade onboarding and troubleshooting materials to support new customers

  • Strong collaborative skills to work effectively with sales, product, and solution engineering teams

  • Strong problem-solving skills to address technical issues and provide effective solutions

  • Stay up to date with industry trends, competitive landscape, and emerging technologies to provide informed insights to clients and the sales team

  • Provide ongoing technical support and act as a liaison between the client and support teams to ensure customer satisfaction for the first 90 days of the customer journey

  What Will You Need to Succeed?

  • 3 years of experience in technical issue resolution, ticket handling, and client facing issue discovery

  • Bachelor’s degree or equivalent experience preferred

  • Ex p erience in project management

  • Knowledge of PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts ; familiarity with the C PaaS industry is a plus but not mandatory.

  • Ability to explain technical concepts to clients in a clear and relatable manner.

  • Strong verbal and written communication to effectively interact with clients and internal teams.

  • Ability to listen actively to understand client needs and concerns showing attentiveness to the customer’s needs.

  • Experience managing client expectations and ensuring high levels of client satisfaction

  • Strong problem-solving skills to address client issues and find effective solutions

  • Determination to learn and be coached with a positive attitude and openness to receive constructive feedback.

  What We Offer:

  In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

  • Structured learning and career development programs

  • Mental health program

  • Generous Paid Time Off policy

  • Paid medical leave

  • Child/Dependent care reimbursement

  • Education reimbursement

  • 401k match, hardship loan program, access to financial wellness advisor

  • Comprehensive healthcare coverage including medical, dental, and vision

  MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance .

• About the company

  Ever thought about outsourced sales and marketing? MarketStar can help you accelerate your revenue through our Sales as a Service model.

Notice