• Job Description

  Req#: R-01322176

  Work Schedule

  Standard (Mon-Fri)

  Environmental Conditions

  Office

  Job Description

  Customer Operation & Support Specialist, Order Management and Billing– Custom Products and Services

  As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that positively impacts a global scale. Join our colleagues in bringing our Mission to life daily to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, ensuring our food is safe, or helping find cures for cancer.

  Shift: Monday to Friday 7 am to 4 pm

  A Day in the Life:

  • Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policies
  • Perform research and update customer records in ERP systems
  • Resolve purchase order deficiencies with customers and internal business functions
  • Manage open orders throughout the billing and shipment process including processing order changes
  • Take an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepancies
  • Identify process improvement opportunities to improve customer experience and business results
  • Generate and send invoices to customers and commercial representatives
  • Proactively advise management of any risk to contractual performance
  • Provide timely and detailed communication to all customers’ requests
  • Communicate regularly with management on any critical issues or opportunities
  • Assist Customer Operations and Support Manager or team as needed

  Keys to Success:

  Education and experience

  • High school diploma or GED required with a minimum of 3+ years of customer service experience (equivalent combinations of education, training, and relevant work experience may be considered).
  • Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred.

  Knowledge, Skills, Abilities

  • Strong problem solving and analytical skills
  • Ability to prioritize daily work and stay organized while managing multi-tasks
  • Handle high volume of transactions
  • Ability to work in a fast-paced environment with minimal direction.
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Demonstrated success working in a fast-paced environment
  • Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlines
  • Great teammate, yet can work independently
  • Proficiency in Microsoft Excel, Word, and Outlook

  This position does not offer relocation benefits.

  Benefits:

  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

• About the company

  Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.

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