• Job Description

  Req#: 27931
  Business Unit Overview
  
  

  Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company’s portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn and Facebook for the latest news.

  
  Brand
  
  

  Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We’re always searching the center store for the next exciting product to add to our portfolio, and right now, we’re growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That’s where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets.

  At Post Consumer Brands, we take pride in our longstanding legacy of making one of every five breakfast cereals families eat daily. Today, we’re just as focused on our future as we expand our grocery business with different shelf-stable foods, including snacks and peanut butter. We are committed to providing accessible and delicious food for families, and we’re always searching the center store for the next exciting product to add to our portfolio. As we soar to new heights, we need creative, determined individuals from all walks of life to join our team, where your unique perspective and ideas are acknowledged and valued. Be a part of a company that empowers you to make a difference that’s evident on grocery store shelves and families’ tables across North America.

  
  Location Description
  
  

  Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.

  
  Responsibilities
  
  

  Post Consumer Brands is seeking a Customer Operations Specialist to serve as the primary point of contact for customer order management. This role plays a critical part in building customer loyalty and operational efficiency by managing order fulfillment processes and coordinating across internal departments to ensure seamless execution.

  Key Responsibilities

  • Process and manage customer orders using JD Edwards (ERP), including both manual entry and EDI transactions
  • Validate orders against company guidelines, pricing, and promotional accuracy
  • Resolve order-related issues promptly to meet customer delivery expectations
  • Communicate with internal teams (Sales, Supply, Warehousing, Transportation, Accounts Receivable, Credit) to mitigate service risks and ensure timely resolution
  • Provide root cause analysis for systemic service issues and implement corrective actions
  • Enter Credit/Debit memos for accurate billing
  • Collaborate on supply chain process improvements and cost-saving initiatives
  • Document standard work procedures and identify areas for operational enhancement
  • Serve as the liaison between Post Consumer Brands and the customer for all order fulfillment matters

  Location: This role is a hybrid position based out of Lakeville, MN

  
  Qualifications
  
  

  Qualifications

  • Bachelor's degree preferred, ideally in Supply Chain, Business, or a related field
  • 1 + years of experience in Customer Operations or customer facing role (preferably in a CPG setting)
  • Strong written and verbal communication skills with the ability to manage conflict and prioritize effectively
  • Solid understanding of supply chain operations, logistics, and customer fulfillment
  • Proficiency in Microsoft Office applications
  • Ability to work collaboratively in a team environment and provide backup support when needed

  Key Competencies:

  • Think Critically (Analysis): Gathers and analyzes information to better understand problems and opportunities
  • Win Together: Be able to collaborate and build relationships within and across teams and with customers
  • Actively Influence: Creates opportunities to influence others’ ideas, decisions, and plans
  • Drive for Results: Acts quickly to address critical issues and opportunities
  • Manage Execution: Focuses efforts on the key factors that drive PCB’s success

  The pay range for this position is $52,726 - $71,707 per year.
  

  Qualifications

  • Bachelor's degree preferred, ideally in Supply Chain, Business, or a related field
  • 1 + years of experience in Customer Operations or customer facing role (preferably in a CPG setting)
  • Strong written and verbal communication skills with the ability to manage conflict and prioritize effectively
  • Solid understanding of supply chain operations, logistics, and customer fulfillment
  • Proficiency in Microsoft Office applications
  • Ability to work collaboratively in a team environment and provide backup support when needed

  Key Competencies:

  • Think Critically (Analysis): Gathers and analyzes information to better understand problems and opportunities
  • Win Together: Be able to collaborate and build relationships within and across teams and with customers
  • Actively Influence: Creates opportunities to influence others’ ideas, decisions, and plans
  • Drive for Results: Acts quickly to address critical issues and opportunities
  • Manage Execution: Focuses efforts on the key factors that drive PCB’s success

  
  

  Post Consumer Brands is seeking a Customer Operations Specialist to serve as the primary point of contact for customer order management. This role plays a critical part in building customer loyalty and operational efficiency by managing order fulfillment processes and coordinating across internal departments to ensure seamless execution.

  Key Responsibilities

  • Process and manage customer orders using JD Edwards (ERP), including both manual entry and EDI transactions
  • Validate orders against company guidelines, pricing, and promotional accuracy
  • Resolve order-related issues promptly to meet customer delivery expectations
  • Communicate with internal teams (Sales, Supply, Warehousing, Transportation, Accounts Receivable, Credit) to mitigate service risks and ensure timely resolution
  • Provide root cause analysis for systemic service issues and implement corrective actions
  • Enter Credit/Debit memos for accurate billing
  • Collaborate on supply chain process improvements and cost-saving initiatives
  • Document standard work procedures and identify areas for operational enhancement
  • Serve as the liaison between Post Consumer Brands and the customer for all order fulfillment matters

  Location: This role is a hybrid position based out of Lakeville, MN

• About the company

  Post Holdings is an American consumer packaged goods holding company headquartered in the suburban St.

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