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Customer Ops Strategy Associate
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Job Description
- Req#: 64ac2f12-3cfc-4a7e-bb0d-1c97ffcb83a5
Employer Industry: Marketplace Technology
Why consider this job opportunity:
- 100% remote work opportunity, allowing you to work from anywhere in the world
- Fast-paced startup environment that values curiosity, independence, and growth
- A hiring process that rewards skills, providing every applicant a fair shot based on real-world problem-solving ability
- Opportunity to make a significant impact with workplace customers
- No prior experience required; performance during the interview process will determine placement and compensation
What to Expect (Job Responsibilities):
- Redesign processes for reaching out to workplaces regarding new payment methods
- Research, vet, and onboard new vendors for customer-facing collections efforts
- Build internal predictive analytics models to identify potential bad payers
- Manage a team of Collections Account Managers to optimize collections
- Strengthen billing team quality by increasing the speed of collections and vetting customer financial positions
What is Required (Qualifications):
- Must have a reliable laptop/desktop (no Chromebooks or Linux OS)
- Minimum 20 Mbps wired internet connection
- Wired headset for clear communication
- A quiet, distraction-free workspace
- Stable power and internet connectivity
How to Stand Out (Preferred Qualifications):
- Insatiable curiosity and ability to notice non-obvious clues and patterns
- Tenacity and persistence in problem-solving
- Ability to bounce back from failure quickly and learn from mistakes
- Willingness to engage directly with customers and front-line operations
#MarketplaceTechnology #RemoteWork #CareerGrowth #StartupCulture #ProblemSolvingSkills
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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