Company Overview

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Job Description

Location: Stone Mountain, GA (Hybrid-Monday through Thursday in the office with the option to work at home on Friday.)

As the Customer Order Support I, you will perform routine customer service work. You'll work under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Employees at this level may also assist others in performing job duties of increasing complexity.

• Process standard orders based on customer requests.
• Able to resolve basic issues through phone/email/salesforce cases with occasional assistance.
• Resolve customer service problems.
• Collect prompt and accurate customer feedback.
• Escalate unresolved issues to relevant internal teams.
• Maintain activity logs, files, and reports on services.
• Basic Product Knowledge Training. (Minimum passing Grade of 75% or higher.)
• Learn rules, regulations, policies, and procedures.

Qualifications

WHAT WE ARE LOOKING FOR

In order to be successful in this role, you will need to have the following:

• Requires a high school diploma or an equivalent combination of education and experience.
• Great written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details.
• Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

The Compensation range for this position is approximately $33,000 - $43,000 and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work at home on Friday.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

Our Culture

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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