• Job Description

  Req#: R0145519

  About NCR VOYIX

  NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

  Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

  Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

  Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

  POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
  • Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
  • Manage orders in AnaPlan and work to improve ongoing On Tim in Full (OTIF) Metric.
  • Daily revenue review and maintenance of Predicted Revenue Month (PRM) and Revenue Outlook.
  • Acts as the single point of contact for customers, both internal and external, to deliver as per customer request date, to ensure customers needs are met.
  • Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts
  • Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
  • Maintains the rollout schedule and documents deviations, escalating as appropriate
  • Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
  • Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
  • Ensures all order lines are invoice eligible in line with revenue recognition targets
  • Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
  • Understand Corporate Revenue Recognition Policy and invoice and record revenue according to this.
  • Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
  • Balances delivery expectations with delivery capabilities
  • Strives to delight customers with existing and innovative techniques
  • Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
  • Follow global processes and procedures utilizing call management tools and or improvisation
  • Proactive engagement with Account Support
  • Help develop delivery models that take into account geographical constraints that effect cost and turn around times
  • Execute continuous improvement on quality and compliance to processes
  • Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
  • Works on a diverse scope, which requires analysis within general defined practices
  • Monitors inventory levels to assure material will be available to meet customer delivery requirements
  • Provides end user help desk support while meeting/exceeding ERP support Standard
  • Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately

  BASIC QUALIFICATIONS:

  • University or College Degree, preferable in Logistics – or relevant work experience
  • 1 years + experience in Order Management, Customer Support, Supply Chain
  • Advanced Excel proficiency (Formula understanding, pivot tables etc.)
  • Excellent written and verbal communication skills
  • Good spoken and written English
  • Good spoken and written German
  • Proven problem solving and analytical skills
  • Able to work under pressure to deliver quality results
  • Knowledge of general business practices with emphasis on materials and logistics management
  • Ability to work collaboratively with others and across organizations
  • Demonstrated sense of urgency for customers
  • Ability to operate successfully with minimal supervision
  • Applied functional expertise to improve financial and operational results and customer satisfaction measurements
  • Ability to identify and remove obstacles to ensure organization results are achieved

  Offers of employment are conditional upon passage of screening criteria applicable to the job

  EEO Statement

  Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

  Statement to Third Party Agencies
  To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

  “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

• About the company

  NCR Corporation, previously known as National Cash Register is an American software, managed and professional services, consulting and technology company that also makes self-service kiosks, point-of-sale terminals, automated teller machines, check pro...

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