• Job Description

  Req#: R-30066-2023

  A Career at HARMAN

  
  As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

  About the Role

  The Senior Customer Quality Engineer will work with our OEM customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.
  
  What You Will Do

  • Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service, Sales) to drive resolution for product complaints.
  • Champion product or component level testing to support failure investigations and determine root cause.
  • Conduct/Update risk analyses and track all findings, develop Risk Management portfolio, as required.
  • Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations, and assembly plant yard-hold management.
  • Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
  • Represent Harman at customer meetings, conferences, and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization, ensuring Harman is current with the customer’s quality policies.
  • Analyze, compile, review, and regularly report customer quality metrics such as PPM for 0km performance, preparing presentations from quality data for reviews by both Harman and customer management groups.
  • Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to the customer in their required format.
  • Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles, and Six-Sigma methodologies.
  • Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging, and logistics causes, and facilitate awareness of issues, and deploy countermeasures as lessons learned (Yokoten).
  • Support APQP activities with customers and Harman manufacturing to facilitate PPAP submission according to customer schedule.
  • Liaison between customer and Harman, coordinating activities of internal and external resources, serving as a resource for problem-solving by initiating actions to address issues and prevent potential quality problems.
  • Assist internal and external contacts to resolve product and process problems, investigating and solving manufacturing-related problems.
  • Champion continuous improvement efforts; research, recommend, implement, and administer new and/or existing quality assurance processes.
  • Complete other projects and activities as assigned by Customer Quality Leader

  What You Need

  • Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
  • 5+ years of experience in automotive quality
  • Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem-solving and automotive production part approval process (PPAP)
  • Previous experience working with Assembly plants and Supplier Quality,
  • Experience using AIAG guidelines (APQP, PPAP, PFMEA)
  • Practical problem solving using: 8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc.
  • Excellent interpersonal, organizational, verbal, and written communication skills
  • Experienced presenter

  What is Nice to Have

  • 3+ years of experience with automotive electronics, audio, and/or infotainment preferred.
  • Familiar with CANALYZER / flash scripting, hardware, and/or software experience
  • Master’s Degree in Mechanical, Electrical, or Industrial Engineering
  • ISO 14001 and TS 16949 experience
  • Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
  • Ability to specify, develop, and operate specialized equipment used for product analysis.
  • Ability to calculate and analyze data, and generate reports.

  What Makes You Eligible

  • Be willing to travel up to 25% domestic and international travel.
  • Be willing to work in an office in Novi, MI (hybrid).

  • Successfully complete a background investigation and drug screen as a condition of employment
  • This position requires the use of a use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than 4 active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

  What We Offer

  • Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
  • An inclusive and diverse work environment that fosters and encourages career development opportunities.
  • Professional development opportunities through HARMAN University’s business and leadership academies.
  • Internal talent management leadership acceleration programs
  • “Be Brilliant” employee recognition and rewards program

  #LI-MM1

  #Hybri

  HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

• About the company

  HARMAN engineers solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them.

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