• Job Description

  Req#: 510676

  Now Hiring!! Fully Remote!!

  
  

  WELCOME TO CARGROUP HOLDINGS, LLC AND WEBUYANYCAR.COM!

  If you are looking for an opportunity to join a successful consumer-to-business company that lets consumers value their vehicle online and sell it in a no hassle environment at a local branch then we have an excellent opportunity for you at webuyanycar.com. We are car buying specialists and do not sell cars. We have valued over 32 million vehicles online and buy thousands of cars every week nationally. We are growing rapidly and adding new markets every quarter. We are continuing our push to build a multi-billion-dollar business.

  Job Summary:

  webuyanycar.com has a rich history of success and growth up and down the East Coast, and is rapidly expanding in the Midwest, Western and Southern USA. We are currently looking to add a self-motivated, conscientious, experienced, and dedicated individual to join our Call Center Team. You should be someone that has self and time management skills, excited about the opportunity to join a winning team and embrace the challenge of excellence that is expected with the position and the culture of success that has been built.

  This is a customer focused position intended to train qualified individuals to assume responsibilities in establishing superior Customer Service, create customer relationships base on trust and a strong desire to help our company to continue to build our brand.

  Essential Duties and Responsibilities:

  Call Center Specialist make outbound and receive inbound calls from our website visitors & customers calling to find out about how our process works with the intention of booking appointments.

  • Build rapport and establish a relationship with customers.
  • Meet daily phone and email quota.
  • Maintain a prospecting system.
  • Ability to self-manage and work independently.
  • Perform additional duties as required.
  • Reports to Call Center Manager.

  Education/Experience:

  • High school diploma or equivalent.
  • 2 years Call Center experience.

  Skills/Knowledge:

  • Professional candidates with great communication skills
  • Highly Organized
  • Strong phone skills
  • Ability to build rapport with the customer.
  • Highly Motivated and Striving to Succeed
  • Self-Starter
  • Positive Attitude and Strong Work Ethic
  • Computer literate
  • Committed to quality.
  • Self-accountable.

  Required Competencies:

  • Meet outbound call and email quota.
  • Build rapport with customers.
  • Ability to effectively communicate with potential customers and accurately set appointments.
  • Write clear and concise notes that document any information discussed with a customer.
  • Ability to answer questions correctly by utilizing available resources to obtain accurate information.
  • Effective communication skills to book quality appointments.
  • Exhibit a high level of commitment to customer satisfaction.
  • Interact professionally with peers and internal customers.
  • Ability to work independently.
  • Ability to problem solve.
  • Entrepreneurial attitude:
  • Ability to adapt to change (process improvement, technology etc.).
  • Communication: Ability to communicate effectively with different audiences (Internal and External) clients.
  • Teamwork: Works with cross functional, cross regional and diverse teams of professionals.
  • Quality and outcome orientation: Deliver accurate and clear results for the work delivered.
  • Organization: Multi-tasking professional with sense of urgency and ability to determine priorities

  What we offer:

  • Guaranteed Annual Base Salary of $35,000. Additional Commission Offered.
  • Excellent benefits (Medical, Dental, Vision, 401k, PTO), in a diverse working environment with inspiring and hardworking colleagues.
  • A positive, supportive get-things-done work environment.
  • A dynamic, constantly evolving pace (enjoys change).
  • An inclusive environment that ensures we listen to a diverse range of voices when making decisions.

  We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds, and experiences to consider applying for this role. We are committed to building an inclusive culture that seeks out the diverse perspectives and experiences of our employees so that we can maximize our strategic competitive advantage.

• About the company

  com is a car buying service with over 350 branches across the UK.

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