Customer Relationship Associate – s tarting £21,700 up to £27,500

This is an exciting role for someone seeking an opportunity to build a career in the Wealth and Advice business at Aviva.

The role sits within the Customer Wealth Engagement area and the role-holder will be supporting both existing and new customers to Aviva. Our aim is to improve customer acquisition, retention, and conversion along the advice journey.

The role sits within the wider wealth team, which provides great opportunities for career progression into Advice roles and the opportunity to work in a strategically important and growing area of the business.

A bit about the job:

The Customer Relationship Associate will engage with customers, understand their needs, and determine the next best action to help them on their journey into advice services. This is an essential role in developing Aviva Group’s Advice businesses, retaining existing customers and growing our market share. You will be responsible for identifying and dealing with customer vulnerability and know when to ask for help and support from a Vulnerable Customer champion.

Your responsibilities:

• Responding to mailbox queries
• Initial data gathering/customer servicing to understand the customer needs
• Building customer engagement and motivation to enter advice by explaining the advice journey.
• Supporting Customer Relationship Managers by arranging future contact with customers
• Relationship with Direct Wealth customers

Skills and experience we’re looking for:

• You have strong communication skills, including written communication skills, such as good grammar and spelling.
• Excellent telephone manner with an enquiring mind to be able to gather facts and information.
• Must work to high quality standard and demonstrate strong ethics.
• A team player and a desire to work as part of a fast-paced team.
• Awareness of operational and regulatory risk, which may impact on the business. Responsible for reporting to their line manager any risk which may impact on the business.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £21,700 and £27,500 a (depending on location, skills, experience, and qualifications)
• Bonus opportunity 6 % of annual salary. The actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days of holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Robert Danacica a call on +44 020 4587 9569 or send an email to robert.danacica@aviva.com