• Job Description

  Req#: R240200121
  Complex Resolution Analyst
  The Retirement Complex Resolution Analyst is responsible for handling the research, remediation and reporting of issues related to complex OMNI issues. This includes but is not limited to global and plan level remediation research projects, bulk and individual corrective adjustments. Working under general supervision, this job manages the research, analyzes the data, summarizes the issue and reports/escalates the issue as necessary.
  
  Key Responsibilities and Duties

  • Handles complex global, plan and individual level adjustments and remediation projects.
  • Processes non-complex bulk account adjustments (Lost Earnings, Fund Lineup Changes, Contributions Corrections, and small benefit distributions).
  • Processes individual participant account adjustments (Non-excess refunds, incoming and outgoing cash adjustments, loans, brokerage).
  • Handles the research and reporting of issues related to OMNI including analyzing the data and appropriately summarizing the issue(s).
  • Performs root cause analysis and continuously works towards improving processes within the business and amongst our business partners.

  Educational Requirements

  • University (Degree) Preferred

  Work Experience

  • 2+ Years Required; 3+ Years Preferred

  Physical Requirements

  • Physical Requirements: Sedentary Work

  
  Career Level
  6IC
  

  Related Skills

  Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

  Anticipated Posting End Date:

  2024-02-21

  Base Pay Range: $23.50/hr. - $39.47/hr.

  Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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  Company Overview

  TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

  Benefits and Total Rewards

  The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

  Equal Opportunity

  We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

  Read more about the Equal Opportunity Law here.

  Accessibility Support

  TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

  If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

  Phone: (800) 842-2755

  Email: accessibility.support@tiaa.org

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• About the company

  The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...

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