• Job Description

  Req#: 25031383

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
  

  Job Description:
  Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.

  Responsibilities:

  Customer Segment Consultants are responsible for the day-to-day analysis, research and resolution of varied client inquiries / complaints, and are responsible for supporting the Financial Centers with complex account issues. Functions include problem resolution, research of escalated financial center operations issues, documentation review to reduce risk by meeting process requirements, and partnership with various line of business leaders.

  Customer Segment Consultants must have excellent communication skills with an emphasis on relationship building and influencing process design changes in a rapidly changing environment.

  Responsible for the day-to-day resolution of operational tasks, including research. Participates in the design, development and implementation of complex processes, systems and services in an operations environment.

  Individuals in this role can expect to own and remain accountable for specific project work, drive results, speak to their business as an expert and have a high visibility within their team as a leader. Major accountabilities are based on individual expertise and capabilities. Should function as the technical expert in their assigned area.

  In-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.

  Required Skills:

  • Excellent engagement skills with experience in client relationship handling
  • Advanced analytical and problem-solving skills
  • Strong organization, written and verbal communication skills
  • Ability to effectively juggle multiple high priority activities concurrently
  • Build strong relationships and think critically about people, process and technology opportunities for future improvement
  • Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
  • Advanced Skills – MS Office Suite: Excel, SharePoint, Word

  Desired Skills:

  • Experience with client escalations or concerns
  • Strong interest in process improvement, cross-line of business partnerships, and managing risk
  • 5+ years of experience in banking or customer service
  • Bachelor's degree or comparable work experience preferred

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - CA - Los Angeles - 5420 WILSHIRE BLVD - WILSHIRE- LABREA (CA9201), US - CA - Newport Beach - 4101 Macarthur Blvd - IRVINE INDUSTRIAL BC (CA6167), US - CA - Rancho Cordova - 2882 Prospect Park Dr - 2882 Prospect Park Dr (CA3501), US - NV - Las Vegas - 6900 Westcliff Dr - BANK OF AMERICA WEST BC (NV1149)

  Pay and benefits information

  Pay range

  $73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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