Bank of America
Customer Segment Consultant I
This job is now closed
Job Description
- Req#: 24012419
Collaborate with project manager to onboard new strategic partnerships
Develop and maintain contact routines across partnerships within their portfolio
Develop optimization strategies tied to design, implementation and execution to drive performance
Analyze partnership portfolio performance tied to KPI metrics
Develop KPI’s to measure performance
Responsible for the review and tracking of control metrics for each partner
Responsible for issue escalations and remediations tied to partnership portfolios
5+ years of experience in leadership, program management, relationship development
Proven ability to integrate change into operations, challenge processes, solve issues and see a strategic vision
Strong PowerPoint skills with an ability to tell the story and connect the dots for senior leaders
Advanced Excel skills with experience building business cases with control monitoring
Leadership experience with coordination efforts across multi-business unit stakeholders
Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization
Expert communicator at executive level, able to simply and concisely communicate complex information
Strong data & business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes
Strong verbal and written communication and presentation skills
Ability to interpret data and analyze the results using statistical techniques. Ability to take that data, observe trends and/or issues to raise with stakeholders
Design and develop metrics, reports and analysis to drive key business decisions.
Develop strategy and process improvement in partnership with stakeholders
Small Business segment knowledge and experience
General Bank product knowledge or product specific knowledge (e.g. Credit, Fraud, Payments)
Ability to analyze business requirements and propose various solutions.
Flexible, self-starter, fast-learner – willing and able to quickly learn new technologies and skills
Experience with leading Credit, Community Lending, Client Experience or Digital Banking initiatives
Process / journey mapping experience
Job Description:
Manages the execution of Small Business partner strategy and relationship management to ensure growth objectives are achieved.
Responsibilities include:
Required Skills:
Desired Skills:
Shift:
1st shift (United States of America)Hours Per Week:
40About the company
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
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