• Job Description

  Req#: 24042148

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

  We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description :

  This role will be responsible for leading strategic initiatives and cross-functional projects that impact the Consumer Investments, Employee Banking & Investments, Employee Financial Services, and Preferred lines of business. Initiatives span strategic direction, digital and platform capabilities, client experience, associate experience, and process design. This role is with the Employee Financial Services team be responsible for understanding the Client experience (Employees, Retirees and Alumni) and delivering insights to drive strategic plans to deliver on the goal of making Bank of America being a great place to work, bank and invest. This role collaborates with partners in developing and executing surveys to inform employee client care strategies. The role will lead and manage multiple projects and priorities at the same time, including program design, analysis, deliverables, communications, and deployment.

  The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning, and project management skills along with the ability to lead and influence project teams without direct management. The role requires the ability to develop strong partnerships and coordination with business partners in Consumer, Consumer Investments and across lines of business, including Small Business, Consumer Lending and GWIM.

  Responsibilities :

  • Working with leadership to develop strategic direction and establish implementation plans to enhance client experience of employee clients
  • Collaborate across Enterprise on client experience journeys to ensure that the employee client point of view is considered and incorporated into client care strategies
  • Develop program structure, establish, and document processes, build, and deliver program materials and communications, and drive technology requirements
  • Drive partner relationships with Financial Center, contact center and digital leadership to understand employee client impacts from these channels, share offers information to increase employee client awareness within these channels
  • Strong analytical skills to drive key insights along with the ability to analyze data for employee surveys, focus group connects and designated specialist satisfaction
  • Partner with EFS Client Segmentation team and internal teams to leverage research to affirm employee client needs and identify opportunities to close gaps in unmet needs
  • Handle employee client(s) escalations and provide oversight of employee/retiree indicators to ensure employee benefits are delivered as planned
  • Drive in partnership with LME an engagement strategy to deepen with retirees as clients
  • Conduct risk assessments and identify mitigations, coordinate, and execute governance stakeholder reviews and approvals
  • Establish project management and execution routines and drive decision making with cross-functional team of partners, stakeholders, and leaders
  • Represent the line of business in discussions with leaders and support partners
  • Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions

  Required Qualifications :

  • Strong experience in developing and or implementing client care strategies, or conducting research to gather consumer insights
  • Solid program management experience with strong adherence to goals and timelines
  • Business acumen with proven ability to leverage expertise with credibility and impact
  • Strong working knowledge of Consumer products, programs, and processes
  • Ability to develop and maintain strong relationships across the organization
  • Strong written and verbal communication skills, including ability to influence partners and drive consensus
  • Excellent organization and project management skills
  • Exceptional proficiency with Microsoft PowerPoint, Excel, and Office suite
  • Comfortable presenting to and interacting with leadership
  • Comfortable working in a fast-paced, collaborative environment

  Desired Qualifications :

  • Familiar with Consumer products, programs, and services
  • Strong record of driving responsible growth and business outcomes

  Minimum Education Requirement:

  Bachelor’s Degree or MBA in related field or equivalent work experience

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - CA - Seal Beach - 3010 OLD RANCH PKWY (CA7804), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

  Pay and benefits information

  Pay range

  $102,800.00 - $159,100.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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