NHS
Customer Service Administrator - Bank - SMC
This job is now closed
Job Description
- Req#: E0090-25-0020?language=en&page=1219&sort=publicationDateDesc
- Welcome all patients, and visitors, to the Centre and provide direction to relevant departments.
- Respond appropriately to telephone and email enquiries.
- Ensure that patient correspondence is dealt with appropriately and in accordance with service quality standards including GDPR.
- Manage patient appointments, ensuring patient records are accurate.
- Competitive hourly rate
- Holiday pay
- Flexible working hours
- Free staff parking
- Annual flu vaccination
- Good standard of general education
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Good IT skills including Word and Excel
- Previous experience as an administrator in a clinical environment.
- Good standard of general education
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Good IT skills including Word and Excel
- Previous experience as an administrator in a clinical environment.
Job summary
Customer Service Administrator | Sevenoaks Medical Clinic, Sevenoaks Flexible Hours | Bank Position
Are you someone who thrives in a customer-focused environment? Do you have a natural flair for communication and a proven track record in administration? If you're passionate about delivering outstanding service and enjoy working collaboratively with a team, we want to hear from you!
Were seeking a skilled and personable Customer Service Administrator to join our team at Sevenoaks Medical Clinic. In this role, your exceptional communication skills, both face-to-face and over the phone, will be key in delivering a positive experience to our patients and visitors.
As part of the role, you'll be responsible for greeting patients, handling administrative tasks, and providing support across various departments, including the Reception and Outpatients Departments. Your administrative expertise will help ensure smooth day-to-day operations, while your ability to engage with people with empathy and professionalism will make a real difference to those you interact with.
This is a bank role, offering flexible hours to suit your lifestyle, with the opportunity to cover for absence and varying patient volumes.
If you're looking for a rewarding opportunity to apply your customer service and administrative skills in a dynamic environment, we encourage you t
Main duties of the job
Role Responsibilities include:
As a Customer Service Administrator, you will:
About us
At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. Thats why we have created a benefits package to support your emotional, financial, and physical wellbeing.
KIMS Hospital bank workers enjoy the following benefits:
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or recruitment@kims.org.uk
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Details
Date posted
14 March 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Bank
Duration
1 years
Working pattern
Part-time
Reference number
3024B
Job locations
Sevenoaks Medical Centre
London Road
Sevenoaks
Kent
TN13 2JD
Job descriptionJob description
Job responsibilities
For more information regarding this role please see the attached job description and person specification
Job responsibilities
For more information regarding this role please see the attached job description and person specification
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
KIMS Hospital
Address
Sevenoaks Medical Centre
London Road
Sevenoaks
Kent
TN13 2JD
Employer's website
Employer details
Employer name
KIMS Hospital
Address
Sevenoaks Medical Centre
London Road
Sevenoaks
Kent
TN13 2JD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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