NHS
Customer Service Adviser
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Job Description
- Req#: F0069-25-0017?language=en&page=211&sort=publicationDateDesc
- Please refer to job description above
- Please refer to job description above
- Please refer to job description above
- Please refer to job description above
Job summary
You will be the Customer Service Adviser at Abingdon Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.
Main duties of the job
You will be the Customer Service Adviser at Abingdon Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.
About us
Our libraries are about so much more than books they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired! Youll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
Details
Date posted
13 May 2025
Pay scheme
Other
Salary
£24,404 to £24,790 a year
Contract
Permanent
Working pattern
Part-time
Reference number
VP1C6BCA2F
Job locations
Abingdon
OX14 3LY
Job descriptionJob description
Job responsibilities
About Us
Our libraries are about so much more than books they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
Youll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
About the Role
You will be the Customer Service Adviser at Abingdon Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.
About you
We are looking for aconfident,enthusiasticandcommittedindividualwho enjoys working with people in a demanding but exciting customer service role where no two days are the same!
Rewards and benefits
It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too.We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology tosupportagile working. We offer some of the best learning and development opportunities tosupportyour ongoing development.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
Follow us on Social Media
Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us onLinkedIn,Facebook,TwitterandInstagram.
If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk
Job responsibilities
About Us
Our libraries are about so much more than books they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
Youll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
About the Role
You will be the Customer Service Adviser at Abingdon Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.
About you
We are looking for aconfident,enthusiasticandcommittedindividualwho enjoys working with people in a demanding but exciting customer service role where no two days are the same!
Rewards and benefits
It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too.We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology tosupportagile working. We offer some of the best learning and development opportunities tosupportyour ongoing development.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
Follow us on Social Media
Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us onLinkedIn,Facebook,TwitterandInstagram.
If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk
Person SpecificationPerson Specification
General Requirements
Essential
Desirable
General Requirements
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxfordshire County Council
Address
Abingdon
OX14 3LY
Employer's website
https://www.oxfordshire.gov.uk/ (Opens in a new tab)
Employer details
Employer name
Oxfordshire County Council
Address
Abingdon
OX14 3LY
Employer's website
https://www.oxfordshire.gov.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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