• Job Description

  Req#: R-15959376

  Empowering Africa’s tomorrow, together…one story at a time.

  With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

  My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

  Job Summary

  To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mauritius. Please contact Reward for details.

  Job Description

  Customer Service: Time split 65%

  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
  • Undertake all end to end banking hall duties e.g. mailing, plastics, cheque book and statement transactions and processes.
  • Participate in the branch sales initiatives by effective lead generation.
  • Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
  • Deliver world class customer service practices and ensure adherence to Absa Service standards.
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.

  Operational Rigour and Control: Time split 20 %
  • Achieve operational rigour excellence in all aspects of branch procedures and processes undertaken to ensure a satisfactory audit.
  • Ensure compliance with operational risk and rigour requirements e.g. Health & Safety standards, security of premises etc…
  • Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

  Teamwork: Time split 10 %
  • Working with the retail branch team to deliver exceptional business performance
  • Share knowledge experience and best practice with other team members
  • Provide cover for other customer advisors when required.

  Risk and Control: Time split 5%
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
  • Understand and manage risks and risk events (incidents) relevant to the role.

  Education

  Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

• About the company

  Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African-based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management, as well a...

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