Customer Service Advisor - Trade Client
Birmingham

As a Barclays Customer Service Advisor you will be working for Trade Operations UK who are responsible for the Client Servicing and the front and back end processing of Collections, Letters of Credit (LC), Trade Loans and Bonds Guarantees & Indemnities (BGI). Front-end processing is operated from Birmingham, UK with the back office work done by Barclays Shared Services (BSS) in Chennai & Noida. The Client Service Team are responsible for dealing with incoming client and coverage queries received by both phone and email.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Dealing with incoming telephone enquiries from clients, non-clients, Coverage Teams and other financial institutions
• Resolving queries raised by Clients and providing a range of solutions for client issues
• Providing a world class client experience by exceeding expectations in the manner in which the call has been handled and by offering an extensive knowledge
• Generating ideas to continually improve Trade processes to improve client experience and reduce the need for clients to call
• Organising own workflow ensuring that high volumes of various types of telephone enquiries managed to achieve individual and team targets
• Escalating complex and unresolved enquiries as appropriate
• Identifying possible risk and potential loss situation, escalating in a timely manner
• Logging complaints

What we’re looking for:
• Previous experience of working in a customer-servicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
• Excellent communication skills, written and oral
• Ability to solve problems
• A self-motivated and enthusiastic, results focused and pragmatic approach and outlook

Skills that will help you in the role
• Knowledge of Trade systems
• Knowledge of Trade product suite – Trade Loans, Collections, Letters of Credit & BGIs
• External trade Professional Qualifications e.g. CITA/CIFA, or willing to undertake within one year of being in the role

Where will you be working?
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.
#LI-Hybrid