• Job Description

  Req#: R1359602

  Job Title:

  Customer Service Advisor

  Job Description

  Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

  • Hourly rate between £10.18 - £10.92 (shift dependent)
  • Full time permanent position – Contracted to 40 hours paid production,
  • Dayshift hours - Fully flex between 7am-10pm Monday - Friday & 7am - 12.15pm Saturday (working 2 Saturdays in every 4 with a day off during the week).
  • Dayshift hybrid model – combination of days on site based in Newcastle & from the comfort of your own home!
  • Nightshift hours - Fully flex between 10pm - 7am Monday - Sunday.
  • Nightshift - permanent work at home!

  Our client is the number one baby accessories brand in the UK. As a customer service advisor, you will be explaining how products are used and assisting when something goes wrong, arranging spares and replacements. You will use the latest cloud software solutions to provide direct support to consumers currently in the UK, USA, Canada, France and Australia.

  Benefits of being a Customer Service Advisor:

  • 28 days paid holidays.
  • Refer a friend incentive.
  • Performance bonus with opportunity to earn up to £150 per month!
  • We offer mental wellness support in a number of different ways like our wellness app, KeepAppy, our Employee Assistance Programme (EAP), our Mental Wellness Partners and more.
  • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
  • PUREGYM Discount & 0% joining fee.
  • Free healthcare cover for you and your dependents with pension (after one year)
  • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
  • Exclusive access to the Concentrix discount scheme with savings on Shopping, Holidays, Restaurants, Phone contracts, electrical’ s and much more
  • Weekly vendors on site selling food, beauty products, gifts and more.

  What you’ll need

  • A minimum of 6 months customer service experience.
  • A great attitude and an ability to talk to people at all levels.
  • A technical mindset – you will need to know how to use a computer and navigate different systems.
  • A quiet place to work at home with a good broadband connection minimum 10 mbps.
  • Excellent problem solving skills.
  • We can teach you the rest!

  What are you waiting for? We can’t wait to meet you!

  Apply now and one of our friendly recruiters will take you through our straightforward recruitment process.

  Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

  Location:

  GBR The Rocket

  Language Requirements:

  Time Type:

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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