This job is now closed
Job Description
- Req#: 27014
Customer Service Advisor
Are you self-motivated, calm, considerate and a good listener?
If so, we are looking for Customer Service Advisors to join our EDF Business Solutions Large Business Public Sector team!
The Opportunity
The core purpose of EBS is to sell contracts to business customers and manage those relationships. In order to ensure those customers keep coming back the level of service we provide is of paramount importance.
You will be working as part of a great team in the Large Business area of EBS within the Public Sector Customer Service Team. The role involved dealing with Public Sector customers across the UK.
Pay, benefits and culture
We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life.
Alongside a salary of £23,295 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
In this role you will play a key part in helping us respond to and resolve customer queries via telephone, email or our self-serve portal. The expectation is that responses are delivered quickly, professionally and with a high degree of accuracy, ensuring a great Customer Experience with every contact.
Your purpose is to help our customers every step of the way on their energy journey, from contract signature to achieving Net Zero. So if you’re self-motivated, calm, considerate, a good listener and a great communicator, this job could be for you.
Who you are
As a Customer Service Advisor at EDF, you’ll need to be someone who is self-motivated, calm and considerate.
We’re looking for a great listener who can communicate effectively.
Closing date for applications: 05.01.2024
Location: Exeter - you’ll start your training at our refurbished Exeter office (Gadeon House) which will last two weeks. Our office provides light and airy hot desking, free hot drinks, and even free breakfast options. Here you will be able to work with your team and build up your professional network. Once your training is completed, you’ll have the opportunity to work flexibly between home and the office until further notice.
Join us and together we can help Britain achieve Net Zero.
About the company
EDF Energy is a British integrated energy company, wholly owned by the French state owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.