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Job Description
- Req#: 27490
Customer Service Advisor
We are looking for a resilient Customer Service Advisor to join our billing and collections team!
The Opportunity
In this role you will play a key part in helping us collect debt whilst ensuring we deliver our customer experience with every contact – telephony/written correspondence.
Pay, benefits and culture
You’ll be welcomed into our growing team starting on an annual salary of £23,294
At EDF we know work is just one part of your life and we offer benefits that support your physical, emotional and financial wellbeing. You could benefit from our cycle to work scheme, gym membership, health screening and employee assistance for a range of work and life issues.
Our benefits help your finances go further by offering interest free season ticket travel loan if you need it. Critical illness insurance, financial wellness education, tools and resources, as well as EDF discounts to support your lifestyle.
We support our employees to live your life your way. You may want to take advantage of our electric car lease scheme or use our technology vouchers to spread the cost of the latest gadgets throughout the year. Going on holiday? Then travel insurance could be one of our flexible benefits you choose. Employee discounts from a wide range of suppliers will help you save on cinema tickets to gifts.
It doesn’t stop there, through consultation with our Working Parents Network, we’ve enhanced the amount of paid leave that we offer for maternity, paternity, adoption leave and fertility treatment.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
Most of us know a friend or family member who needs help understanding their bills and saving energy. We acknowledge being a Customer Service Advisor in today’s Energy Industry is a challenging role. Working for EDF, it can also be a rewarding one. It’s a role that can give you the satisfaction of knowing that during each shift, you’ve helped someone. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life.
Who you are
We’re looking for a great listener who can communicate effectively.
If you’re self-motivated, calm, considerate, a good listener and a great communicator, this job could be for you.
Closing date for applications: 18.02.2024
Location: Exeter - you’ll start your training at our refurbished Exeter office (Gadeon House) which will last two weeks. Our office provides light and airy hot desking, free hot drinks, and even free breakfast options. Here you will be able to work with your team and build up your professional network. Once your training is completed, you’ll have the opportunity to work flexibly between home and the office until further notice.
Your working week will be 9.00 am – 17.00 pm Monday to Friday
Join us and together we can help Britain achieve Net Zero.
About the company
EDF Energy is a British integrated energy company, wholly owned by the French state owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.
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