• Job Description

  Req#: 10095155
  Would you like the flexibility to work both from home and a vibrant purpose-built office? We offer hybrid working once you are hitting the required levels of competency - typically as soon as 7 weeks! We'll throw in the added bonus of no evening work whatsoever!
  
  Do you want to kick start or grow your Customer Service career and join a great team initially based in our vibrant purpose-built office at Arlington Business Centre, Leeds?
  
  You will be based within a stones throw of shops, eateries, even a creche! Excellent transport link including on site parking (occasionally this is limited) and a shuttle bus from Leeds City Centre! Once you are hitting the required level of competencies, we then offer the opportunity to combine the vibrant office with the comfort of your own home. Of course, all the equipment is on us!
  
  Sound like a bit of you? Read on!
  Job title:
  Customer Service Advisor - Hybrid Working
  Job Description:
  What’s in it for you?
  • Day 1 salary of £22672
  • Hybrid working in as little as 7 weeks!
  • No evening work! The business operates 7 days between 8am and 8pm but your shift will consist of 9am - 530pm on Mondays, Tuesdays, Wednesdays & Saturdays, 10am - 6pm on Fridays. Thursdays & Sundays will be your days off. Training will be Monday - Friday. Cushty, right?
  • Savings on travel costs with only 2 days in the office, some available on site parking, shuttle bus from Leeds City Centre
  • World class training and endless career opportunities - we champion the individual!
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
  • 22 days’ holiday - any public holidays you occasionally may have to work, we will give you back a day in lieu
  • Capita Choice Benefits - how long have you got?? Pension schemes, life assurance, a cycle2work scheme, cinema/retail discounts, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and a whole lot more... and more... and more.... enquire to find out!
  What will you be doing?
  • Supporting customers of a Leading UK retail bank, with their everyday banking needs, over the phone
  • Taking ownership of customer enquiries, ensuring that every customer feels valued
  • Providing a first-class service, positive experience for both customer and client.
  • Ultimately making a real positive difference to real lives!
  What we’re looking for:
  • Someone who takes ownership of customer issues, solves problems with a focus on helping people
  • Confident and the ability to communicate clearly and effectively
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • An understanding or ability to learn about the different processes within a contact centre environment
  • Excellent verbal and written
  What will happen next:
  Choose ‘apply’ to submit a short application and complete our immersive online assessment.
  This assessment will introduce you to Capita and the Customer Advisor role, while measuring your suitability through a series of short tasks. If you’re successful, we’ll arrange a short video interview for you to learn more about the role and the client you’ll be working with.
  You’ll get the chance to follow your chosen career path anywhere in Capita.
  We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
  Location:
  Leeds
  ,
  United Kingdom
  Time Type:
  Full time
  Contract Type:
  Permanent

• About the company

  Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp

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