• Job Description

  Req#: R026962

  Distinguished donors. Hours of learning. One hugely influential role.

  Customer Service Advisor (Race 4 Life)

  £20,820 per annum + benefits

  Directorate: Marketing, Fundraising & Engagement

  Contract: 8 x 6 month Fixed Term Contract - starting on 12th Feb 2024

  Hours: Full time 35 hours per week

  Location: Homebased anywhere in the UK

  Closing date: 12 December 2023 23:55

  Recruitment Process: You will be invited to virtual recruitment day which will take place on the 8th, 9th and 10th of January 2024

  * This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.

  At Cancer Research UK, we exist to beat Cancer.

  We have an exciting opportunity to join us as a Customer Service Advisor. This role is specifically to support our Race for Life campaigns than run from May to October each year. We want all of our supporters to have a positive experiencing when interacting with us, so we will need you to provide excellent customer service ton the phone, via email and letters and, in the process, recognise opportunities to inspire whoever you are speaking to, to support Cancer Research across our many income streams.

  We are nothing without our supporters, so this is a great opportunity to make a difference and be at the heart of what we do, supporting and helping those who are as dedicated to beating cancer as you. You could already work in customer service, work in a call centre, work as a sales advisor or sales executive.

  It’s a fun working environment where you can work locally to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays , sick pay and lots of development opportunities.

  What will I be doing?

  • Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints

  • Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations

  • Resolving supporter enquiries at the first point of contact where possible

  • Using interactions to cross promote CRUK's range of engagement opportunities and services

  • Being a Race for Life specialist and maintaining a broad knowledge of all CRUK's campaigns, products, and services

  • Taking every possible opportunity to increase fundraising and/or support of CRUK

  • Maximising supporter contribution to CRUK through the promotion of Gift Aid

  • Working across all our services and channels e.g. Outbound calls, inbound calls, Live chat, email, Social Media

  What skills are you looking for?

  • Passion for delivering excellent customer service

  • Experience of working in a service-related environment, including communicating with customers

  • Experience of conversing confidently over the phone

  • Experience of writing letters and emails with a high standard of grammar

  • Strong interpersonal skills

  • Excellent attention to detail and accuracy

  • Ability to work well under pressure/high volume/High demand (300 calls per day)

  Our organisation values are designed to guide all that we do .

  Bold: Act with ambition, courage and determination

  Credible: Act with rigour and professionalism

  Human : Act to have a positive impact on people

  Together: Act inclusively and collaboratively

  We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

  What will I gain?

  Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools . Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

  How do I apply?

  We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

  For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk .

  For more updates on our work and careers, follow us on: Linked In , Facebook , Instagram , Twitter and YouTube .

  * Please also note that this role is known internally a s Supporter Services Inbound Advisors

  There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

  If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

  We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.

  Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

• About the company

  Cancer Research UK is a cancer research and awareness charity in the United Kingdom and Isle of Man, formed on 4 February 2002 by the merger of The Cancer Research Campaign and the Imperial Cancer Research Fund.

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