• Job Description

  Req#: REQ0028615
  Annual salary: up to £14,451.80

  Customer Service Advisor

  Rotherham – New York way

  Part time Permanent – Saturday and Sunday

  8am – 8pm – Optional Overtime

  £14,451.69

  Rotherham Out of Hours provides emergency assistance to over 30 contracts nationwide since 2019 – be part of a team that has a desire to make a positive difference wherever we operate and has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

  About the Role:

  We are now seeking a Customer Service Advisor to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

  As a Customer Service Advisor you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route with a wide range of general repairs and maintenance task. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key. Our sub office is based in Rotherham and you'll be expected to cover the Rotherham – Newyork way area.

  Role Criteria:

  • Previous experience in a customer service role
  • IT Literate
  • Good Communication Skills
  • Ability to work alone and as part of a team

  Who are we?

  With 30 years of delivering market-leading repairs, refurbishment, fire safety and building maintenance services, Mears is trusted to deliver in excess of 6,000 housing repairs daily to a portfolio of more than 1,000,000 homes nationwide.

  We provide tailored rapid-response and planned housing maintenance services to meet the needs of over 70 local authorities, Management Organisations and Housing Associations partners. By focusing on what matters most to them, we deliver an exceptional service while helping to invest in the communities we work in.

  All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

  Benefits we can offer you

  • Optional overtime
  • EAP – Counselling

  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
  • Family friendly policies

  To apply, follow the link below or to discuss your application further; contact Francesca at f.park-davies@mearsgroup.co.uk

  Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

  Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

• About the company

  Mears Group plc is a housing and social care provider.

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