Would you like to build your Customer Service Career and join a global organisation who supports development, encourages learning and offers a friendly team environment?

Capita are seeking talented Customer Service individuals to join our national utility provider.

This is a hybrid role, working from our Little Island office & at home.

If your passionate about providing outstanding customer service, then we’d love to hear from you!

Job title:

Customer Service Advisor - Work from home

Job Description:

Job Title:
Customer Service Advisor

Salary & Benefits:
€24,765 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
Working between 8am-8pm Monday to Friday - weekends are typically 1 in 3 for a Saturday you will work 9-5.30pm.

Your duties will include:

• Handle a high number of customer queries via telephone, up to 60 calls per day.

• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts

• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Required experience:

• Previous experience working in similar environment

• Being highly methodical with a thorough attention to detail

• Strong communication skills and the ability to build rapport with all callers

• Having excellent organisational skills

• Having the ability to work to stringent customer service SLA’s and KPI’s

• Demonstrating confidence and the ability to communicate clearly and effectively

• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills

• Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

• 20 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

Interested?

If you are committed to providing the very best in customer service and you are looking for a long term career, then we’d love to hear from you. We are actively recruiting due to continued growth, therefore we have various start dates available.

#CEOFFICEHIGH

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent