Step2
Customer Service Advocate-Bilingual-REMOTE
This job is now closed
Job Description
- Req#: 1946441253
Join an amazing team at Backyard Discovery and be part of a company that truly values its employees. As a Customer Advocate, you'll have the opportunity to provide exceptional customer service and utilize your excellent communication skills to support both internal and external customers. With a 4-day work week and competitive pay, this remote position offers great benefits and a positive work environment. Apply now to be part of our outstanding team!
Advantages of applying to this job and being part of this company:
- Opportunity to work with an amazing group of people
- Competitive pay starting at $16 per hour
- $5 differential for Saturday/Sunday shift
- 4-day work week with one weekend day required
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
Essential Functions:
- Provide timely and accurate information to customer inquiries, orders, and product knowledge requests
- Answer calls, chats, and emails professionally with excellent phone and email etiquette
- Process customer orders, changes, and returns following established procedures
- Handle confidential and non-routine information with privacy in mind
- Support a positive work environment and provide team support
Other Responsibilities:
- Facilitate communication within the organization
- Interact and communicate with individuals at all levels of the company
- Assist with special projects and tasks as needed
- Type memos, correspondence, reports, and other documents
- Complete assigned duties and tasks
Qualifications:
- High School Diploma desired
- Customer service call center experience desired (not required)
- Bilingual (Spanish) skills a plus
Preferred Skills, Competencies, and Experience:
- Customer/client focus
- Problem-solving and analysis skills
- Time management abilities
- Strong verbal and written communication skills
- Active listening skills
- Attention to detail, quality, and accuracy
- Teamwork orientation
- Moderate skills in Word, Excel, and Outlook
Additional Information:
- Candidates must pass pre-employment drug screen and background check requirements.About the company
Step2 manufactures & sells indoor and outdoor kid's toys, play kitchens, playhouses, wagons, swing sets, home & garden products, & more!
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