Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Comprehensive benefits package, including subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Paid Time Off (PTO) and education assistance
- Opportunity for career advancement and skill development within a diverse and inclusive workplace
- Work remotely in a full-time role with flexible scheduling during business hours

What to Expect (Job Responsibilities):
- Provide prompt, accurate, and courteous responses to customer inquiries via phone, written communication, or in-person
- Initiate or process adjustments and perform research to resolve inquiries, coordinating with other departments as needed
- Maintain accurate records of customer complaints and feedback, making recommendations for management
- Assist in process improvements by identifying changes in procedures during daily operations
- Report suspected fraudulent activities and system errors to the appropriate departments

What is Required (Qualifications):
- High School Diploma or equivalent
- Basic computer operating skills and ability to work with standard office equipment
- Excellent verbal and written communication skills
- Strong human relations and organizational skills, with the ability to handle high-stress situations
- Ability to learn and operate multiple computer systems effectively and efficiently

How to Stand Out (Preferred Qualifications):
- Associate’s Degree
- 2 years of customer service or call center experience
- Knowledge of word processing, spreadsheet, and database software

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

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