Summary

Position Purpose:
In the role as a Customer Service Advocate II, the ideal candidate will provide prompt, accurate, thorough, and courteous responses to all customer inquiries. The inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. The ideal candidate will also perform research as needed to resolve inquiries.

Description

Customer Service Advocate II

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Logistics:

This position is full-time position (40 hours per week) Monday through Friday 8:00am-4:30 pm reporting onsite to 1000 Executive Center Drive, Greenville, SC 29615.

What You’ll Do:

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries

• Handle situations which may require adaptation of response or extensive research

• Accurately documents inquiries

• Initiate or process adjustments or perform other research as needed to resolve inquiries

• Coordinate with other departments to resolve problems

• Respond to, research and/or assist with priority inquiries and special projects as required by management

• Provide feedback to management regarding customer problems, questions and needs

• Maintains accurate records on complaints and/or other customer comments and make recommendations for changes to management

• Follow through on complaints until resolved or reports to management as needed

• Maintain basic knowledge of quality work instructions and company policies

• Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations

• Maintain all departmental productivity, quality, and timeliness standards

• Assist with the training of new employees and cross training of coworkers

To Qualify for This Position, You’ll Need:

• High School Diploma or equivalent

• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.

• Excellent verbal and written communication skills

• Proficient spelling, punctuation, and grammar

• Strong human relations and organizational skills

• Ability to handle high stress situations

• Good judgment

• Ability to handle confidential or sensitive information with discretion

• Ability to learn and operate multiple computer systems effectively and efficiently

• Basic computer operating skills

• Standard office equipment

We Prefer That You Have:

• Associate Degree

• 3 years-of customer service or call center experience

• Knowledge of word processing, spreadsheet, and database software

What We can Do for You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information .

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.