• Job Description

  Req#: 1041288

  If you are located in a 60-mile radius of 6200 NORTHWEST PARKWAY, SAN ANTONIO, TX, 78249, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

  At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

  Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

  This position is full - time, Monday - Friday. Employees are required to work the shift hours of 10:00am-6:30pm CST (Central Standard Time) including the flexibility to work occasional overtime based on business need (once training has concluded, the position will proceed as hybrid - some days onsite and some days from home).

  Our office is located at 6200 NORTHWEST PARKWAY, SAN ANTONIO, TX, 78249. Employees will be required to work some days onsite and some days from home.

  We offer 18 weeks of training. The hours during training will be 9:00am - 5:30pm CST (Central Standard Time) from Monday - Friday. 100% attendance is required. Training will be conducted fully on-site for the entirety of the training period.

  *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

  Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at UnitedHealthcare.

  Primary Responsibilities:

  • Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self – sufficient

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • High School Diploma / GED OR equivalent work experience
  • 1+ years of customer service experience
  • Ability to work onsite for the entirety of the training period, and then thereafter, candidates are required to work onsite at least 2 - 3 days per week.
  • Must be 18 years of age OR older
  • Ability to work the hours of 10:00am - 6:30pm CST (Central Standard Time) from Monday - Friday including the flexibility to work occasional overtime based on business need.

  Preferred Qualifications:

  • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
  • Sales OR account management experience

  Telecommuting Requirements:

  • Reside within commutable distance of 6200 Northwest Parkway, San Antonio, TX, 78249
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  #RPO

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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